Edinburgh, United Kingdom
16 Rutland Square
N/A
+44 1315100201
Everything was very good and special thanks for Eddie from the concierge departement.
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Awful customer service, avoid! Weekend away was due the around the covid lockdown, this company was unsympathetic and didnt want to even offer anything to keep us as customers. No refund and no offer of a discounted stay next year to keep us as customers.we paid for a long weekend trip that we didnt even use. Covid has affect our lives too with friends loosing jobs and the booking holder working extra hard for the Nhs to get society through this pandemic and thats the sympathy you get from reserve apartments. I understand they are a small company also with bills to pay but some negotiation and understanding would have gone a long way. Awful customer service, avoid. Will not be recommending to anyone i know.
Our arrival was seriously delayed but we were able to keep the team updated by text and they made sure they'd have someone ready to meet us with the keys. When we finally arrived, we were greeted at the door and show us round the place by a lovely young man named Matthew - who also recommended us a fantastic place to eat, so he's made us friends for life! Our apartment was most impressive, stylish and very thoughtfully fitted out to a very high standard. There were plenty of plug sockets available - always important when travelling. Bedrooms were spacious, with comfy beds/bedding and plenty of storage space. The bathroom had a vast bath (comfortably fit two!) and rain shower with a separate head, perfect for hair-washing. Towels were soft and plentiful, and there was quality liquid soap/hand lotion provided.The living room was huge with a fantastic coal-effect gas fire that really beat the chilly December nights. The kitchen was superbly equipped with top notch appliances, not to mention the welcoming bottle of milk, jars of tea/coffee/sugar. The place was very clean, warm and easy to live in (although there's a rather daunting fat folder with instructions for all the appliances, it was really quite easy to figure it all out). Although a basement apartment, with an outdoor area (useful in summer), it didn't feel at all dark or gloomy. And only a 10-15 minute walk from Princes St! We really enjoyed our stay and would happily recommend Reserve Apartments on the basis of our experience. It wasn't particularly a budget option but, as we stayed over the New Year period, it worked out cheaper than many hotels, and, importantly, was a real pleasure to come back to at the end of each day.
Wonderful apartment in a city centre location. Great to be met at the door by David with our keys and given all the information we needed. Rooms were clean and spacious and light. As it is across the road from the train station, bus and tram stops getting around was easy but we preferred to walk as Edinburgh Castle and other attractions were just fifteen minutes away. There are lovely cafes outside to go for breakfast but if you prefer to eat in there are local supermarkets nearby. The apartment has all the facilities you need and is comfortable and a great place to relax at the end of the day, we would recommend it highly. Edinburgh is a fantastic city with lots to see and do, we will definitely return, so thank you to Reserve Apartment's for helping us have a wonderful stay. From Mary & Jay Johnson
Reserve Apartments are very helpful and accommodating. We spent 9 days at McDonald Residence/2 Buchanan Court in Edinburgh. It's a beautifully decorated apartment with very comfortable bedrooms (3), large lounge and well equipped kitchen. Being on the 1st floor is handy! The shared balcony provides a lovely view into the lush green growth across the road. Ideal location below Calton Hill and a short walk to Royal Mile and to Old Town/Princes Street shops etc. Highly recommend Reserve Apartments and McDonald Residence.
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