London, United Kingdom
157 Uxbridge Rd, Hanwell
N/A
+442085793233
Whilst my mother in law was using the services of Elena Care she had her cards cloned and money stolen as she rarely goes out we can only assume it was possibly an employee of Elena care as nobody else comes into her home. There is no evidence of this however there has been absolutely no phone call or contact made from the management team to check how she is, this was a very upsetting and stressful time and the first time we put our trust in an outside organisation to assist in terminal ill family member. I would not advise anyone to trust this company with vulnerable family members.
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I wish I had had a choice of care companies, NO way would I have chosen this one, I also had something stolen from my mother's house, sent an email to them, NO reply, have sent several emails, NO reply, I do not blame some of the carers, but the management is not professional at all, I feel they do not care about clients needs, I am considering writing to newspapers, etc, am really not happy with this company,
Rude woman on the phone. Wouldn't even provide the full address of the company. Avoid them at all cost. So unprofessional.
If I could put no stars I would I called to make an enquiry and the person who answered was so rude and full of attitude absolutely disgusting
Deli
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