London, United Kingdom
6-12 Gladstone Rd, Wimbledon,
$
+443439092125
N/A
I've been in on a couple of occasions to this store to inquire about purchasing my first road bike and have no complaints. (I've seen a few reviews mentioning here about nobody being able to help on the shop floor. They are there, I think it's just testament to how hard these guys are working to give the time and great service to every customer.) The staff in here are extremely knowledgeable, I was helped by a very polite and pleasant Jane who helped me to spend my cyclescheme voucher. I'd done plenty of research online but she made sure I definitely got the right size frame and even got a second opinion from the manager just to be sure. So excited to collect my new purchase. Even though it was extremely busy they were professional, prompt and made sure everyone was looked after. Great job.
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Very helpful and friendly staff. Got my bike from here and guys are always happy to give advice and fix things if necessary. Special thanks to Mikah from the technical department (sorry maybe got the spelling wrong)
I have been in the shop a few times, but their customer service has always been appalling. There is normally no one to help or assist you on the floor in any way. The workshop on the other hand has given me good service. On the whole, I stay across the road, but it is my last resort.
I went to Evans Cycles in Wimbledon on 17 Aug in order to buy a first pair of cycling shoes for my road bike. I was served by Alex aka 'Beanpole' and he was absolutely fantastic - he was incredibly patient, helpful and really went the extra mile to help me. He gave me loads of really great advice and was very honest with his recommendations of which shoes to buy. He then set up the cleats on my shoes which I hugely appreciated and gave me tips on riding whilst wearing them. He's clearly very passionate about cycling and wants others to enjoy it as much as he does. And then he even gave my bike a once over to make sure everything was in working order and made a couple of quick adjustments. What incredible customer service and help - I can see why he's mentioned by name in so many of the reviews on here! Thanks very much Beanpole - I'll definitely be coming back when I next need some help.
I bought my bike there and the serice provided by Robin was absolutely outstanding! I've tried many different bikes and been guided carefully through the options. His knowledge and experience was exquisite. Patient and understanding customer's needs. If you want the best service in town - ask for Robin! btw the bike is amazing and exactly what I needed!
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