Exeter, United Kingdom
13 Budlake Rd, Marsh Barton
N/A
After using almost everyone here in the UK, FLO have been by far the best people to deal with. Great customer service, prompt responses to your queries, super helpful staff. FLO are now my go to supplier for any astronomy gear. Have been recommending them for years now and will continue to do so.
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A Packing with plenty of air pads tucked in on all sides A Delivery (usually DPD Courier) A Pricing fast customer e-mail support
Can't recommend this company enough. great service and communication, fantastic product range with great prices as well. Five stars all day long.
Can't recommend FLO highly enough. Superb service and extraordinary levels of help given. Support is second to none.
Always a fantastic service with great products even when I had to return an item, no hassle, highly recommended, will use again.
Update: After an initial bumpy start to my interactions with FLO I am pleased to report that all issues have now been sorted satisfactorily. I think the real lesson here is not to assume that a fault is customer error, even if experience says that often that is true. When it isn't the case you are going to end up with a very unhappy customer! It's OK to do the normal checks to try to eliminate user error, but when those fail a quicker response would have made a world of difference. The iOptron mount had an issue which meant it was not usable and that it was not possible for FLO to fix ore replace with the constraints of supply due to lockdown. After a long discussion on the issues experienced, FLO lent me a mount for most of the winter and I have now moved to a different model on the back of that experience.
I had an issue with the focuser on my new telescope. FLO offered to replace it for free or I could take advantage of a generous discount on an upgraded focuser they had in stock. This is the kind of support you just can't find when buying from places like eBay. Very happy with the service. Highly recommended.
Ordered filters and mounts from FLO. Realistic prices compared to EU shops and friendly customer support.
Deli
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