Worcester, United Kingdom
23 Whitewood Way
N/A
+44 1905820566
DeliveryIn-store pick-upIn-store shopping
The rainbow kite arrived yesterday less than 24 hours after we confirmed the revised order. You phoned several times to update on problems with supplies and I was very pleased with your service. Thank you Nick Matthews (Order 9512)
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Geoff at Extreme Kite Shop has been very knowledgeable and helpful in my recent orders. I've recieved two fantastic kites with top rate service. I would suggest that people ought to take previous Google reviews with a serious pinch of salt. If you're in any doubt, get on the phone and and have a conversation - I think you'll be pleasantly surprised. Highly recommended.
Kite I was looking for wasn’t available anywhere but the shop recommended a different one. Received four days after placing order online. Good process - confirmation email for order then confirmation of postage sent.
Ordered a small Flexifoil kite for my little one as he wanted a kite like it mine. Have only ever owned Flexifoil so was the go to. Got a call the next day (had ordered on a Sunday evening) to say it wasn't in stock and unsure when it will be available. However was suggested a Peter Lynn model that was of the same style and even a bit cheaper! It arrived the next day packaged nicely in it's own bag. Looked nice and colourful. Wind was just about strong enough to take it for a flight that evening, so out I went to test it before showing the boy. It is great and will be perfect for him. Small amount of pull and really easy to fly. Looking forward to getting him on it. Great advice and really happy with the swap rather than just cancelling the order. Will be back once he grows out of this one!
Ordered a kite helmet to Romford, Essex. Did not receive it over 15 days. Emailed 3 times the shop asking for tracking number the only answer I received was that it is dispatched. Escalated lost item claim to Paypal, which resulted in tracking number without the company used. Nevertheless I managed to find out it is Parcel2Go and that the package is in London, instead of Romford. Adding no proper communication with the seller on top of the total lack of simple skills to ship a parcel to the correct address is not a rating of 1 star, but 0.
My husband Jon Winnall purchased a kite from Extreme kite shop and was worried after reading these two reviews. All was put to rest after calling and speaking to Geoff. Geoff was extremely helpful, reassuring and explained that google didn't give him the chance to reply to reviews left on there. He found Geoff to be a very honest man and upfront about the delay in the shipping. The kite arrived with no hickups whatsoever. This company is reliable and please ignore the previous two reviews
I paid for a product and the money was taken from my account. Two days later I had an note saying they had none left. This seems to happen all to often if you see the other reviews. They will take your money while not having the stock to provide what you paid for. After reading other similar bad reviews, I decided to call Geoff and discuss the matter. Geoff said it "creates business" when he charges people for stock he does not have. Geoff said "It's okay you can just get a refund". Geoff said "leaving a bad review will lose me customers". Also see the facebook reviews for this shop, same thing happens to alot of other people aswell. Do not buy from here. especially if you are paying using card. 0/5*
Shop accepted my order and took my money although the kite I required was not in stock. On chasing up my order I was offered an alternative which I declined and I requested a refund. However my money was not refunded. Thank goodness I paid through Paypal and after investigation Paypal refunded my money to me. Had I read the reviews posted about this company beforehand I would not have placed an order with them.
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