Spalding, United Kingdom
40 Commercial Rd
N/A
+44 1775720058
ask for a appointment, got it, asked about locks for the doors, electrical, i sent several examples acrros, they said they would get the team to look at the, and at no time did they say the appointment would not go a head, no one showed, called them , they then informed me of the above, and that he would be no coming to me, a waste of a day, i thanked them for my wasted time, the salesman could not put the phone down fast enough, avoid, if they can attend appointments and this ia their customer service, not worth my money.
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What a pleasure to deal with! From the start we had great advice from Matt who initially came to quote. No pushy sales gimmicks, no nonsense. The fitters, Rob and his assistant were polite and most importantly clean and tidy. The windows and french doors have been fitted now for over a week and everyone who has been to visit have commented on the quality of the work. Our french door conversion that Matt designed for us really sets our house apart form others on the road. Can't recommend highly enough.
Although I cannot fault the quality of the product, we have had a conservatory, three stable doors and a front door fitted all with related problems. Although these problems have been sorted out now apart from our latest stable door which was completely the wrong door fitted we are still waiting a response from EYG as to when it will be corrected. The after sales service is pretty poor in not keeping the customer up to date. However EYG are very proactive in phoning you to gain further business, perhaps a leaf out of their book could be taken from the sales team.
Still waiting for the company to sort out building control for the roof they fitted over a year ago! Now received a contravention notice, DONT USE THIS COMPANY THE MANAGEMENT IS COMPLETELY USELESS
My wife and I wanted our downstairs windows replacing and decided to give EYG a chance as we have used them before. This was our second time dealing with this company and it was another brilliant experience from EYG. Everything from the initial contact with the showroom right through to installation went without a hitch. Had a guy called Chris quote us this time and he was the very definition of professional. He brought all the relevant samples with him and talked my wife and I through all the options for our new windows. He helped us with deciding the style of windows we needed and listened to our design plans. All the quotes left by EYG are free and they didn't pressure us into any decisions at the time, we were left to discuss all the details ourselves and make our choice in our own time. The team at the fitting depot were very helpful, we had regular emails updating us on the progress of the project. When the windows were ready we were able to pick when we wanted them installed which was a great help as my wife and I have different work schedules and we were able to pick a date when at least one of us was home. The fitting team was extremely professional, they worked quickly and efficiently and cleaned up after themselves which pleased my wife and I as we have small children to look after. Our new windows are beautiful and we are very happy with them. We will definitely be back for more when we need them. Thanks again to everyone at EYG who made this a stress free experience from start to finish.
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