Telford, United Kingdom
Stafford Park 1
N/A
+44 1952204999
In-store shopping
Wheelchair-accessible entrance
Parking was unpleasant. On the several times I have been there, it was next to impossible to park. On one occasion I had to park a couple of hundred yards away. The overall effect is that the garage is downmarket. This is bad especially when other car marque showrooms are just along the road and look much more attractive. Faintree are bursting at the seams. Although this review is about Faintree SEAT Telford the showroom is a Škoda showroom and I had to go all the way to Shrewsbury for a SEAT sale. The garage was really bad about getting a service. This is the second service I have had here but both have been unpleasant experiences with the booking process. The first time it took a week just to get the phone answered after several tries. Then I tried online booking both times. This meant both times being phoned to say there was a problem. You cannot get a lift easily and you cannot get a courtesy car. This time I had to book a 2 hour slot and then walk around for 2 hours because, as a person in a vulnerable group to Covid (elderly with HBP), I cannot use public transport. Clearly this garage is not geared up to meeting the promises of my service contract. Having to wait weeks for a booked 2 hour slot and even longer for a possible courtesy car is not something SEAT should allow. I love the cars but this garage could mean I go elsewhere. The young lady who dealt with us was excellent: helpful, pleasant and professional. However in her absence, we were rudely treated by a middle aged man who sat behind her and gave us orders and an interrogation. I am a customer, not a prisoner of war and expect better. Send this man on a customer care course Faintree and teach him the phonetic alphabet so he can understand the spelling of a 4 character surname.
like
Ordered a thermostat for my seat Leon could not fault the service thx
Good service
Deli
The best companies in the category 'Deli'