Farnham, United Kingdom
Crondall Ln
N/A
+44 1252850216
Wheelchair-accessible entrance
Due to covid my procedure is being postponed and in order to speak to the consultant about managing in the meantime they are billing patients even though its due to them delaying the procedure that I need to have the conversation.
like
First of all service was efficient and through throughout. Additional Elizabeth Vardy RGN is an absolute credit to the organisation, she should be highly praised for her bedside manner and should be paid more for what she does.
I was here three years ago for gall bladder surgery. The room was tired and scruffy but ok I suppose. Returning from surgery I couldnt wake up. All the nurse did is irritably keep telling my son to 'keep her awake'. They then brought me toast and tea but I couldn't even open my eyes and felt very dizzy. I felt bullied into trying to eat and just the smell of it made me feel very ill. I ended up vomiting uncontrollably for around 2 hours, again, the nurse seemed annoyed with me. I kept saying 'I'm sorry ' and got no reassurance or empathy. I was there for an nhs procedure and I have never been to a private hospital before. My experience is that nhs staff are far more efficient, professional and kind. On top of it all, I found out when I got home, that when I was in surgery someone had 'cloned ' 2 debit cards and a credit card from my purse. Luckily they were declined and the money taken from the credit card was not debited. I reported this to the police who were very helpful. I told the hospital and wrote to the director who expressed condolences and said they would investigate, but I never heard from them again nor had anything in writing to this effect. My advice to anyone considering using Clare Park, is don't!!!
This hospital is wonderful! The staff are fantastic.My consultant Mr Hull is a superb surgeon and inspired total confidence in me. I had a spinal injection and a sedation to have my hip replaced. I have been amazed how well I feel. . . I won't worry about having my next ok me replaced.
Had to go and get 2nd opinion after my treatment / care here. Was referred by NHS - If I had paid I would be fuming. Real rating: 0/5
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