Colchester, United Kingdom
58 Malting Green Rd, Layer de la Haye
N/A
+44 1206330332
When we decided to move two dogs across the globe during a developing pandemic, we had no idea of how challenging it would be. Rachel and team dealt with Airlines cancelling routes, our destination country demanding the dogs be Covid tested and various other challenges being placed in front of them like the amazing professionals they are. From boarding and vet services in the UK to arranging (and rearranging) flights, Fetchapet exceeded our best hopes at every turn. One of the best decisions I've ever made was the day I called Rachel. I can't recommend Fetchapet highly enough, absolutely brilliant service.
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The most amazing pet moving company! We worked with Emma during the very difficult times of lockdown April-July 2020 and she was so good at keeping us updated and so knowledgeable about the different paperwork required. Then Rachael came to collect our 3 dogs that were moving from Newcastle to Auckland. She was so lovely, kind and caring with them! She made a lovely video of them leaving the country and put the following photo of our dog on her crate. We felt that our precious pets were loved and safe. We highly recommend this company.
Overall great experience! From start to finish: called 2 companies (fetch a pet and pet air UK) and received quotes, fetch a pet’s was 500 cheaper than the other company and they responded faster with more information. I filled out the required paperwork for both companies and both companies explained that my larger dog would need a custom made crate built, but the competitor company also said my smaller dog needed a larger crate, which wasn’t true because the measurements were a lot more than large enough. Fetch a pet used the smaller dog crate and there were no issues which gave me a lot of confidence they had experience and really knew the rules! So then I signed a contract with fetch a pet and waited to hear from them. I was very concerned flying during the pandemic and the first flight I requested to have the dogs booked on was cancelled, but Rachel and Emma continued to communicate with me and got the dogs booked on the only flight leaving the next week. Their experience clearly showed and I felt confident that they would put the dogs first and ensure they got from point A to point B safely and efficiently. The day of travel, we drove to Heathrow to meet Rachel and hand over the dogs, she was very calm and we could tell she worked well with animals. When the dogs had left, she sent a couple messages and photos showing how the dogs had made it through the x-ray. This was much appreciated! It costs a lot of money to send animals from the UK, much more than shipping them out of the USA but using fetch a pet made it significantly easier than doing it all myself (as had done previously) so I would say it was worth it. I would 100% use this company again
I had an amazing experience with Fetchapet. It was the first time I was transporting a pet and they were very patient answering my questions, multiple times. The logistics for my trip were complicated but they handled the whole trip flawlessly. Above all, they have genuine affection for pets and really treated my dog as their own. I would use them again without hesitation. Emma and Rachel were absolutely brilliant!
Emma and the team have been looking after our gorgeous cat for about 6 weeks now until he could fly to join us in NZ. They have been totally professional from the beginning, have kept us up to date and sent us photos and information on how our boy was doing. They have made what could be a very stressful process very smooth, and have given our boy lots of love and attention all while coping with a global pandemic. I cannot speak more highly of them and would recommend them to anyone needing pet 'holiday' facilities or for pet relocations!!
What an amazing team! Like any pet owner one has reservations about transporting a pet from one country to another by air but be reassured these guys know all there is to know and will hold your hand throughout the process. Nothing is too much trouble and it didn’t matter how many times I called or emailed Rachel she was a Superstar without question. Thank you Rachel and Rachel and the rest of your team, Millie and I finally made it back to the USA and home to Florida. Whoop! Whoop!
This company is beyond AMAZING! We worked with Emma and I have never met a person so kind and so helpful. If you want the BEST care for your pet, this is the place to go. Cannot recommend them highly enough
Thank you Fetchapet! Nothing but 5* service from start to finish! You have exported many of my puppies abroad and you make the process so easy and reassuring right from the start.
Deli
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