Spalding, United Kingdom
N/A
+448006346481
Had a conservatory fitted by this shoddy bunch of cowboys. An absolute mess. Poor quality components and poorly fitted. A boss who wouldn’t and didn’t respond to repeated requests to sort the mess out. Repair work booking was diabolical and took all the 5 year warranty to sort things out. Was still left with issues that were not sorted during the warranty. Richard and his team could not, and did not want to fix. You just get fobbed of with excuses. Early doors I should have known they were poor as I began to hear stories from other people, just how bad they had been on other jobs. Yes they still use the same fitters so don’t expect anything different now. An exceptionally poor experience. Richard comes across as a decent guy at the time of purchasing. But that soon changes when the issues start. Would I use them again. NO definitely not. Buyers beware I cannot stress enough DO NOT DEAL WITH THIS COMPANY. I find it incredible that they are still trading. Even if one person takes my advice and uses a different company, then writing this review would have been worth it.
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Had a conservatory done by fusion home improvements now trading as FHI we have now got a leaking roof which we have informed Richard several times, we are continually ignored, I would not recommend this company to my worst enemy. Once they have payment they don't want to Know. As for the guarantee it is not worth the paper it is written on, I wish we had read the other reviews about this company before we started. I had to give a 1 star or this review can not be posted very clever of them a good way of preventing people really saying what they think. Extremely unsatisfied customer.
Had my windows and doors in just over a year there are already lots of faults. The company will not come out to fix them. Next stage court! Please stay away from this company you will waste your money and line the pockets of someone who does not give a damn for your consumer rights!
Perfect job from start to finish Today my upstairs windows were fitted by Fusion, and reading one or two of the previous reviews, I can only assume that they have changed hands or worked very hard to improve their service. The salesman was knowledgeable, not pushy and didn't ask what price I'd been quoted in my other two quotes, so no last minute price cutting, just an honest quote. The quote was comparable with both other quotes, however this was the only salesman who actually brought a window with him for me to inspect, and that's what sealed the deal. The lead time was good, but the windows were actually ready sooner, and fitted within a week of that, despite me changing the date. The fitters were friendly, efficient, fast and clean and tidy, so almost no dust or mess to tidy, they even removed and re hung my blinds. I will be having more windows fitted by them in the Autumn, and have no hesitation in recommending them. Please feel free to ask me any questions and I'll try to answer them.
Had a conservatory fitted back in 2013, conservatory is suppose to have a 10 year guarantee, over the past week we have been trying to contact them as we have a leak, when we manage to speak with somebody they advise that they are working in the area and will be round that same day, guess what nobody shows up, what a bunch of cowboys, they picked on the wrong person to piss off as I work for a law firm.
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