Glasgow, United Kingdom
139 Burnfield Rd, Giffnock
$$
+441416291855
N/A
Bought an approved used Cooper S from these guys over one week ago. The car itself is great (besides a whole puddle of water inside of the boot when it was delivered to me). I was also promised and assured that temporary insurance (7 days driveway insurance) was supplied to me as part of the sale, which to my surprise turned out not to be true when I found out 2 days later after driving around UN-INSURED. This resulted in me having to pay for temp cover through Cuvva, & then finally ended with me paying for 5 days temp insure through Arnold Clark until my main policy started. After all this, I’ve only been told I can get reimbursed for the 5 days AC temp cover? Would never have had this problem if it wasn’t for miscommunications on their behalf! I was promised full reimbursement of the temp cover from sales consultant Mark but then was informed by Ryan Mccoll (A very rude manager) that they only had a note of reimbursement due for the Arnold Clark cover but not for the extra cover I had to pay out my own pocket? Which was a result of the lies or miscommunication from sales team... Ryan then assured me it’s purely the customers responsibility to make sure they’re insured and insisted on speaking through me on numerous occasions during our phone call without listening to what I was saying. I was being told It’s basically my own fault they can’t pay me back for a situation they put me in!! I was informed more than once by them that I would be provided with insurance, so I trusted their word but then had to take responsibility for it myself anyway. It was agreed mutually between me and the sales consultant that I WOULD NOT take the car if I was not insured instantly!! INVESTIGATION PENDING. if all sales went like this then I WOULD NOT RECOMMEND. HIGHLY DISAPPOINTED in the service and with the attitude of MANAGER RYAN MCCOLL
like
Bought a Mini JCW and Lauren and the team made it easy from order to delivering via click and collect in Salford. Really liked the fact I was sent a hand over video to ensure I was happy with the vehicle which I had ordered.
Excellent service
Trying to buy a brand new mini and 3 phone calls later , never called back Your loss bought a brand new Toyota instead
I dropped in to check when my service and MOT were due and was told MOT due in a week but if I came back in an hour they would change the tyres from stock and do the test. Excellent service. Hot x cold drinks laid on and complimentary. It doesn't get any better in my opinion.
Won't match deals from other Mini dealers in the area. Went here and told them the deal we'd seen advertised elsewhere and was told they wouldn't match it after spending 20 minutes taking photos of our trade in and answering all the questions they had. Went to Douglas Park instead and got the advertised deal at 10 per month less.
Great experience as first time buyer from showroom wasn't what I expected there was no pressure from sales staff. Dealt with Rachel who was pleasant and easy to deal with with a great result at the end of the day look forward to happy driving my wee mini thanks
Super helpful & knowledgeable staff helped us find exactly what we were after at a great price. Relaxed and informed car buying, have never had better customer service or experience when buying a car. Thanks a Million Mini.
Deli
The best companies in the category 'Deli'