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Twin Group

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Greenwich, London, United Kingdom

twinuk.com
Education center· Employment search service· English language camp· Language school· Student dormitory· Training provider

Twin Group Reviews | Rating 3.7 out of 5 stars (8 reviews)

Twin Group is located in Greenwich, London, United Kingdom on 1st Floor, The Greenwich Centre, 12 Lambarde Square. Twin Group is rated 3.7 out of 5 in the category education center in United Kingdom.

Address

1st Floor, The Greenwich Centre, 12 Lambarde Square

Phone

+442082692910

Open hours

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D

Daniel Eggers

Even if i enjoyed my time there, i cannot stress enough what a hassle it has been. The teaching is quite standard and is only recommended if you only have a standard-level (or lower) of English. I do however need to say that the teachers are very polite and patient. I considered them as somewhat friends for my time being there. But now to the important part. After i had decided that the study program's level was not high enough and I didn't feel challenged anymore at all, I asked if it was possible for me to get a refund for the time i would not be there anymore due to my early departure. We were assured multiple times that we would receive a refund. It has been 12 months and nothing was sent. After putting in many hours into asking for it or for anything, Twin has not been able to help us in any way. They always say "they will look into it, please send your information" and if you do that they will most likely not even write them down. After telling them i have changed my E-Mail twice they still didn't manage to send me an E-Mail (the only one i have received in these 12 months) to the right address. The will lull you into a false sense of trust. To top it all of, they changed the story saying I just left and am not allowed a refund. I am utterly disgusted by those people in the management/finance department and cannot express my disappointment enough. By doing so they deny us more that 1500 approximately. So for everybody considering twin, do think twice. If you had an English course in school you are more than well prepared to go into the highest class twin has to offer and will likely be bored after 1 weeks. And do not trust them with any sort of financial sort of things, they are ruthless business people who do not care about anything if you are not present anymore. Thank you very much and goodbye.

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Marco Santos

Nobody answers the phones (only automatic messages), recent emails not answered, waiting for a refund of my cancelled group due to Covid-19 and the consequent shutdown of borders. Been trying to get the money back for six months now without any success. Guess Ill have to contact a lawyer.

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Grace Chang

Absolutely the worst Sales team here. AVOID this school. Tried to get a trial lesson to see how the lessons are like. Pauline or whatever her name was replied like 1 week later. Then I reply saying I"m available for a trial lesson. Then she replied 1 week later. Each time I ask for a trial lesson, I get a reply one week later and a sorry message saying that she lost the email or she just came across this. WOW . Absolutely the worst sales manager on the team. If this is the type of customer service from their sales team then I would not want to image what type of English classes they are offering. AVOID AT ALL COSTS.

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María Cabrera

Twin Group is a great company! I am in the 3rd month of my internship and I am really enjoying it. I have learned and developed a lot of skills in such a small amount of time as well as improving my English. I really enjoy working with an international company, because it helps me understand different cultures as well as understand English a lot better. The staff are very helpful and help me when I need support. The office is also very modern and very spacious giving us all a lot of room to get work done. I recommend Twin Group :)

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alix noirat

I am very satisfied with Twin, the setting is ideal to improve your English. In addition, people are very helpful. We are rather well supervised while having a certain autonomy in our work.

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Gonzalo Oliveira

Poor internships programs. Enterprises take you to do junk job that no one else wants to do. Poor organizations. They have no capacity or willingness for problem solving Poor language courses. Very basic and easy.

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Lilian CAIRO

The Company is amazing, well placed, with a lovely staff (especially the Social Media Manager). I recommend it to anyone who seek a good internship at a good price

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Sebastian Badenfeldt

Disappointing. I was traveling to England for 2 weeks for an internship with my IT (specialising in network) class, and I was told that my internship would be at a IT company, but it wasn't. I had a paper that stated very specific learning outcomes from the ERASMUS program to make sure we wouldn't fall behind. I was put in a visa helping company instead. Nothing wrong with the company it self, but I'm really disappointed that I didn't get what I was promised.

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