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Voyager Insurance Services

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Guildford, United Kingdom

voyagertravelinsurance.co.uk
Insurance company

Voyager Insurance Services Reviews | Rating 3.4 out of 5 stars (5 reviews)

Voyager Insurance Services is located in Guildford, United Kingdom on 13 High St. Voyager Insurance Services is rated 3.4 out of 5 in the category insurance company in United Kingdom.

Address

13 High St

Phone

+44 1483562662

Service options

Online appointmentsOn-site services not available

Accessibility

Wheelchair-accessible entrance

Open hours

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P

Peter st.george

What a nice firm to deal with ! I made an error online and chose the wrong policy. Ellie helped me most efficiently to cancel the policy and issue me the correct policy at no extra charge ! Thanks Ellie

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Liz

I had a query which they dealt with quickly, efficiently and professionally. I will be using them again when all this is over. Thanks once again Harvey

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Iain Stewart

I booked a trip which was impacted by COVID-19...luckily I had travel insurance! Only it turns out that I wouldn't be covered if I went (due to it being against FCO advice), nor would I receive any refund if I chose not to travel (based on the same FCO advice, apparently). Wouldn't even let me transfer my (admittedly useless) insurance to another date. Overall, awful customer service.

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Sophie Hewitt

Terrible insurer - took out wedding insurance and refusing to payout over the pandemic - avoid. Do not reply.

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Sara Foster

Abysmal service. Unfortunately had to make a claim following a ski accident. I should have taken the warning signs then when they couldn't even find my policy and kept telling me to phone the broke.The broker is actually based in Cardiff, the claims assessors in Surrey. I was standing on the side of a mountain trying to make calls to Cardiff for god's sake. When they got back to me, they literally paid a quarter of the (small) claim and charged me the excess twice. I paid for silver service and got utter rubbish. I do not recommend this company for a ski holiday - for such a serious, high risk sport, the policy has turned out to be worthless. Heed my advice.

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