Brighton, United Kingdom
14 Imperial Arcade
N/A
This shop has a huge range and the staff are knowledgeable and helpful. I used to go to fabricland which has closed now and so I was over the moon to discover this shop which has an even bigger range I think.
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Excellent. This shop has everything you need when sewing, dress making etc
Very helpful staff, got exactly what I needed!
I have been in here twice. The first time I asked for a specific sized invisible zip. They did not have any so I bought the correct sized not invisible zip. I mistakenly thought this would work for my project, but it didn't so needed to return it. The second time I came in was to get fabric and a zip for a skirt I was making (my second ever attempt at sewing) and so bought jersey material and the zip. The man behind the counter was quite friendly at this point. As the material was jersey, my teacher informed me I may not need the zip and an elastic may suffice, turns out I didn't need the zip again. I went to return them and the man behind the counter this time was VERY rude, raising his voice to me and asking "WHY DID YOU BUY THEM THEN?" I understand this may be a small family business that relies on sales, however I feel that if this is the case you would want to keep my patronage and not shout at me. As such I will not return.
Very nice family business. Good Quality... Very good price
I’ve had the worst customer service ever in this shop even before I check the store out I was told to step out from it. A middle Aged man asked me to step out of the shop and asked what I was looking for and I said jersey he said no we don’t have. Than I asked again do you have viscos material? he nodded his head saying maybe. I told him I’d like to see it. He said I’m telling you I don’t have anything, ANYTHING! Go to this place they have and he pointed at my (fabric land) bag. I left him saying you’ve lost a customer and not only one, but many. You are a rude person that doesn’t want to sell and I will never step in your place again. He said good good go. Bye! I must add his English was bad and I didn’t understand what he meant most of the time and I asked him to clarify but he kept repeating his rude words. So he was intentionally rude.
Popped in today to buy lots of fabric, felt like I was a leper, walked out so I spent my money in another fabric shop, will not be visiting again, not fake review young girl serving us, your the shop in the arcade, where does it say I walked out and got served, no I spent my money in another shop, after I walked out from yours, and no I don't work for another fabric shop
Great customer service and huge selection of everything. I was a bit late and got there just when they were about to close the shop but they kindly offered to help me and waited over 15 min for me to pick up everything I needed which I’m really grateful for.
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