Halifax, United Kingdom
5 Gaol Ln
N/A
+443456021021
Delivery
Wheelchair-accessible entrance
Have used this depot to drop off parcels on a consistent basis for years. The staff are very friendly. :)
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Royal mail. I received some parcels today. They came by Royal mail. all was well. Except the contents of one parcel was puzzling. So on checking the address on the font i saw that it was a 'return ' and should have been on its way to 'new look'. I rang royal mail, but gave up when the automated voice told me there was a 60 minute wait. So I went online to the royal mail website. (Its not easy to report a PARCEL HAS come to your address by mistake.) There isn't a box to tick for this. So then i decided to send an email. Oh no...more boxes. Eventually the email was sent, but guess what? 10 days for a reply. I thought this was a long wait, so i drove to the royal mail at gaol lane HALIFAX. I explained what had happened and i asked for a receipt before leaving the parcel. The manager said he couldn't give me a receipt. So I told him I can't leave the PARCEL. So here it is, back at ours. Thanks for being so helpful and professional royal mail at goal lane Halifax. I'll wait for the 10 days reply for the email I sent.
Absolutely livid. Trying to call them and the waiting time is over 60 minutes! Yet again I was In when they attempted to deliver a parcel and just left a card. Despite many requests complaints. They still refuse to leave with a neighbour or in a secure location.
Royal mail. I received some expected parcels today. They came by Royal mail. Me and my husband opened them and all was well. Except the contents of one parcel was puzzling. So on checking the address on the font we saw that it was a 'return ' and should have been on its way to 'new look'. Anyway the delivery van had gone by now. My husband rang royal mail, but gave up when the automated voice told him there was a 60 minute wait. So he went online to the royal mail website. (Its not easy to report a PARCEL HAS come to your address by mistake.) There isn't a box to tick for this. So then he decided to send an email. Oh no...more boxes. Eventually the email was sent, but guess what? 10 days for a reply. My husband thought this was a long wait, so he drove to the royal mail at gaol lane HALIFAX. My husband explained what had happened and rightfully asked for a receipt before leaving the parcel. The royal mail man said he would have to get the MANAGER. The manager came and said he couldn't give me a receipt. So I told him I can't leave the PARCEL. So here it is, back at ours. Thanks royal mail. I'll wait for the 10 days reply for the email I sent.
Awesome staff always very helpful polite and speedy
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