Southampton, United Kingdom
21 Exford Ave
N/A
+44 2380449913
Toilets
Wheelchair-accessible toilet
Should be no stars. Impossible to get help. Sat in a telephone queue and when I eventually spoke to the receptionist she said there was nothing she could do as the triage system was closing at 12 and I would have to call back in the afternoon and go through the queuing system again. Why was I even in a queue if there was no chance of doing anything? I am at my wits end with them. Shameful.
like
The chances of seeing a doctor are slim and none " and slims outta town
I really can't understand why one of the largest populated areas of Southampton should have such a really poor doctors surgery and after 2 online requests for a sicknote after seeing a doctor from another surgery who Actually told me that I need to stay from working it is really poor service
They are not even worth the 1 star. The most appalling service, receptionists are rude, doctors make you feel unwelcome and rushed. Haven’t been able to make an appointment for my 3 year old daughter in 2 months. Their answer is go to the western branch!! I don’t drive and am not getting 3 buses with a sick child the whole point of a LOCAL doctors is that it’s LOCAL. I don’t understand our linked doctors is western why not thornhill or bitterne. I’ve also tried getting into all other local doctors and no where is taking on!! So where does that leave you??
12/03/19 - Opening times are not fit for purpose. After a 90 second 'welcome message' on the phone, position on the call (22). The: "Your call is important message" is not appropriate. Once connected, the service is very good (40 minutes on hold is not acceptable). 2017 - Useless (on behalf of a family member). Initial 1 star went up to 5 due to recent improvements. It’s clear they are doing what they can within the resources they have.
I've never come across such a rude receptionist in all my time! I currently have a serious condition with my heart and needed to speak to my GP for my my prescription (because without the prescribed medication it could cause future complications) or at least try and book an appointment through their sister surgery which is Weston surgery! ( after some digging I found out HAD some free appointments) and her response was they don't have anything available so it's not her problem, she used a very disrespectful and sarcarstic tone almost as if I was trying to belittled in front of a full waiting room of patients! I understand surgerys get busy but any decent person would have found a solution for me. Disappointed and a formal complaint WILL be made.
The best surgery I have ever used, and I've tried a few!
reception arrogant, ignorant rude and a Lier didnt listern at all to what i said not a good surgery at all
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