Harrods Terminal T5, United Kingdom
, Nelson Rd Heathrow Airport,
N/A
+442082835095
SCAM ALERT!!! I ordered a pair of shoes that were my usual size but they came up big so I immediately returned them. However even after a month I get no refund nor any notification that my return was received. I emailed them they replied after 7-10 days each time. I tried calling them but their customer care number doesn’t work. I messaged them on Facebook, Instagram also called their USA and Canada customer care no replies or help. After fighting to reach them they suddenly email me one day that the product I returned did not meet their returns policy. They wanted to refund me 70% of the money or they would ship back the item at “my own cost”. What the!?? I immediately lodged a complaint with the UK customer rights team and asked Valetino to send me pictures proof of what went wrong and that the customer rights team needed a follow up from them. Within a week they refunded me. I feel sorry for them. They wanted to scam me! What cheap brand does that!! Don't order online ever.
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Nice Not too busy Very knowledgeable staff
Very interesting after a long flight ..just take a break and lets pick you up Elitecarshampshire for the rest of your journey
Deli
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