Harrow, United Kingdom
123 Headstone Rd
N/A
+442088636144
Fantastic little restaurant. Owner Jessie is very friendly and welcoming. The food is top notch. Very fresh, delicious and reasonably priced. I frequently get food for collection from here and is my go to place when I fancy a take-away. Highly recommended.
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Excellent restaurant that my girlfriend and I often go to, or order takeaway from. Their food is consistently fresh and delicious, and my vegetarian and vegan friends also really enjoy it - they're excellent at always providing a non-meat option, stocking some extremely delicious mock meats that as a pretty confirmed carnivore I actually often choose over real meat. I would highly recommend Nem!
Popped over there as a last minute treat. It was a delightfully cosy cafe style restaurant, quite bright with attentive and friendly staff. The food was excellent, the service spot on and the price just right for a good night out. Highly recommended.
Incredible Rude Staff and Terrible Customer Service I used to be a regular at Café Nem, both at the restaurant and for take away, but unfortunately standards have dramatically fallen in recent times. As a vegetarian, I always make sure that my order is made clearly and reconfirm when the food is brought to the table / on collection. For a recent takeaway, I had ordered a vegetarian crispy duck and was disappointed to arrive home to find that I had been given real duck (notwithstanding that I had checked with the waitress when I picked it up). On being informed if their mistake, the restaurant staff were not seem bothered at all and even suggested that I had actually ordered real duck and was to blame for the mistake! I explained that I had confirmed the order with a member of staff on collection, to which the staff member (who was someone different) simply replied, well it was not to me! At this stage I responded by saying I was very disappointed with level of customer service, especially as the rest of my food (which I was assured was correct) was getting cold and the fact that I had to return to the restaurant to correct their mistake. The staff member simply replied by saying they did not have time to argue and placed a full cash refund on the table and walked away! Mistakes happen, but as a vegetarian being served meat is a major one. However, even then I would have been willing to let it pass (luckily I had not eaten anything) if it had been dealt with politely and with consideration. Sadly this was not the case – I will not be returning to the restaurant again.
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