Brighton, United Kingdom
1-2 Duke St
N/A
+441273827300
TERRIBLE QUALITY AND CUSTOMER SERVICE. AVOID!!!! I purchased the Lars Desk from Heal's Furniture for 700. The desk was delivered and installed by Heal's Furniture. I purchased it as a study desk which it is advertised as. Be warned this piece is very unstable. Even without anything on it it rocks back and forth and side to side. It is poorly designed as the legs are clearly not adequately supported. In addition the left draw on our desk does not close properly. We gave Heal's the opportunity to fix this by writing to their customer service team. They informed us that before anything can be done they need to send a technician to inspect the piece. The technician visited. Borrowed our tools to try tighten the legs which was already not a great sign. The technician then told us that he cannot write much as he / his business could loose their job. Clearly they are conflicted and incentivised to not write down what really is wrong with a piece of furniture. This was the first red flag. We then received an email that day from Heal's saying that "the technician report has come through to use and they have confirmed that there is no fault with the desk whatsoever. Therefore, we unfortunately cannot offer a return on this". This is completely unacceptable, dishonest and cheap! We have asked to see the report and customer service has now simply stopped replying. We have been left with no choice but to make sure all consumers are aware of Heal's underhanded and dishonest ways. Do not buy furniture from this cheap manufactures and supplier! We did not purchase a rocking desk and a desk of this value should be stable and solid without question!
like
Great shop with great furnishings, right in the lanes within Brighton. It's a refreshing place, especially after visiting other places owned by DFS that have that fast furniture vibe. Heals makes a lot of stuff in the UK as well. Highly recommend a visit if you're looking for home stuff.
Looking at vases for a present, and the assistant couldn't have been more helpful. Brighton Heal's have great customer service. I also liked a lot more of their products than I have room for at home. I don't often get the chance to go into their shop, but I'm so happy I did today.
Fantastic to view classic furniture from Panton to Eames. To see these chairs all in one place is magical.
A very interesting Brand with quality products. My husband was looking at the sofas in particular. Unfortunately all had the lower back style without the back high enough to rest the head. I did notice a winged style but that went too far in the other direction! Otherwise the show rooms were a pleasant change from the hard sell style that one finds in the high street nowadays.
If you need luxury house goods, or just some inspiration, this place is a must-see
It's such a pleasurable shopping experience and I always look forward to my visits here. Staff are really helpful and friendly, particularly Grace.
Friendly and helpful staff
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