Hereford, United Kingdom
Ross Rd, Callow
N/A
+441432374700
My mum took her car in this morning to have the steering wheel replaced and was asked to sit in the waiting room for about 30 minutes while the service was being carried out. The man at the desk friendly greeted us, took the car keys and asked us to sit upstairs in the waiting area. The waiting area had dirt and crumbs all over the floor and looked as if it hadn’t been cleaned for over a week. Downstairs there was mud and tyre markings on the floor and when we requested a coffee, we were informed that the milk had gone off and they had no coffee. Standards and cleanliness are perhaps not this garages strong point! As a comparison- I took my car into a different company and garage in Worcester only a few days ago and had very pleasant experience. There were separate seating areas for customers to sit at and the receptionist asked me if I wanted a drink while I waited. The show room was immaculate and I watched them clean the seating areas after each customer left. I don’t think it’s hard to achieve this whatsoever, it’s pure laziness and I’m disappointed in today’s visit at Ponthir Garage!
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Very well looked after thank you all Your site is very safe and every thing in place
Excellent service. Very friendly and helpful staff.cheep on parts and cheep fitting charge. And quick And you have your car gets washed to amazing
Great service and friendly staff. Nothing is too much trouble
Friendly staff with great customer service. Highly recommended.
Deli
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