Holsworthy, United Kingdom
North Rd
N/A
+44 1409253418
Toilets
We registered with Penbode when we took over the farm last year. For our introductory visit we were sent to young vet called Nim. We were shocked how unfriendly and arrogant she was. We've now moved to a local non-corporate vets who are always friendly and treat us as customers, not inferiors. We still have to see vets from Penbode, when DEFRA send Penbode for TB tests. Most are OK, but for the last two TB visits Penbode sent Nim again, who acted even more arrogant and unfriendly. It reminded us how glad we are to be with another practice. Penbode -please stop sending us Nim for TB tests. 3/9/19 (After being asked to speak to a director): Just spoke to director Andy Stokes. Got no apology. Had to explain twice that no one wants the vet to walk away without telling us the results of a TB test. Clearly no understanding of how TB tests feel to farmers. Still no apology from Andy Stokes about this vet's manner; then he suggested we have our government TB tests done at another vets! Aloof and arrogant approach to customers from a vets that sold out to a corporate group.
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Extremely helpful and professional with our Guide Dog Puppy while on our holiday. Thanks.
Very friendly, helpful and professional!
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Excellent
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