Horncastle, United Kingdom
5 Spratt Cl
N/A
+441142542566
Read the wonderful website- the boasts about not having to advertise for work won it for me - Called and left an answerphone message on a Friday by Tuesday - No reply - emailed in - still no response At this stage i should have given up - I called again and got through which ended up with Derek making an appointment to which he turned up to with his son - with the family business connection this made me think I had picked the right company- we discussed what I needed and Derek and his son left with the promise of a quote within days....... A week later nothing - I called and there was no answer ... I called about 10 times still no answer - Obviously very busy Called again next day - Got through - You would have thought after the amount of missed calls I had made I would have had a call back - Anyway another promise of a quote within days pursued. I got a text after 5 days to say "Been very busy, present clients take priority- Will get a quote over soon" ........ I chased again 5 days later to be told a quote would be done over the weekend and be with me Monday Tuesday i get another text to say "Too busy, with other works will have to pass on this job" So basically after 3 weeks to be told too busy - That's after i had to chase a stupid amount of times. WASTE OF TIME !!! NO CUSTOMER SERVICE SKILLS
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I had an idea of what I wanted my pond to be like but could not fathom how to do it. Pond Works responded within hours visited and everything slotted into place. My pond is better than I hoped
Derek came to see me to look at my pond and waterfall to give me a quote to stop it leaking. I tried to contact him several times after to find out what had happened to the quote but got no answer. He eventually contacted me (by text) asking for photos as he had forgotten to take some!! I emailed them and waited. Over a week had gone by and no response. 2 weeks had gone by and I've had no quote. Very unprofessional. I wouldn't waste my time on a company that cannot be bothered to get back in touch with potential clients. The job was obviously too complicated for Pond Works. I tried to call him several times but just got his voicemail. NOT RECOMMENDED!
Good range of aquatic products and plants, helpful staff eager to pleasr
Deli
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