Houghton le Spring, United Kingdom
Durham Rd
$$
+441915123517
N/A
I dropped off my car for its first service. Got a phone call that whilst taking off my wheels for a health check the studs snapped due to being on too tight, and I have to pay 290 to get it repaired. My concern is you broke it whilst trying to take it off. If the studs were on too tight, then why are you trying to force it open, at the very least you should have asked me and let me know the risks. I had to end up arranging a recovery vehicle to get my car back, because I wasn’t paying them to fix something they broke. Be the last time I use this dealership, and with stratatone being the only jaguar dealership in the area, I will just go back to BMW cars. Never had problems like this in the last 20 years that I have been driving BMW cars and using Mill BMW dealership.
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First time user. Completely impressed start to finish. I’d anticipated a wait to get the car booked in and a complementary coffee... no I walked in was sat straight down, signed the forms and was being walked to the loan car. I must have been in 3-4 minutes max.. Same on return in and out in moments. Car squeaky clean and ready to go... really fantastic service
Typical Stratstone, don't reply to calls or emails and getting a message through the switchboard to the service department is next to impossible. Repairs and billing not explained clearly over the phone so end up stood going through everything with service staff back and forth. Sorry Stratstone today's service did not match premium car servicing and customer care as would be expected from a JLR dealership.
Great level of service, covid19 safe
Excellent customer service, all servicing and repairs are carried out by fully trained mechanics, never had any problems. Will definitely take my car back again.
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