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Axis for Business

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Hull, United Kingdom

axisforbusiness.co.uk
Electric utility company· Telephone company· Gas company

Axis for Business Reviews | Rating 1.4 out of 5 stars (8 reviews)

Axis for Business is located in Hull, United Kingdom on Utility House, 32-36 Prospect St. Axis for Business is rated 1.4 out of 5 in the category electric utility company in United Kingdom.

Address

Utility House, 32-36 Prospect St

Phone

+44 1482388400

Accessibility

Wheelchair-accessible entrance

Open hours

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Paul cook

Would leave no stars but one is the lowest option. Deceitful. I signed a new "12 month fixed price contract" for business electricity in Nov 2016. Come Dec 16, i receive a letter to say there will be a surcharge applied to the account as AXIS have basically not budgeted properly and cant afford the new wholesale cost of electricity. Fair enough, a few months of surcharge it says. Now i receive a letter to say the surcharge is to be removed, but my tariff will increase by the same amount the surcharge was. Phoned customer services to be told that yes, the tariff on my "12 month fixed contract" will increase within the 12 months. ?????? Am i missing something here? What exactly is a 12 month fixed contract if your prices are not fixed for 12 months? The lady from customer services even has the audacity to tell me that technically it is still a fixed price contract as my price is now fixed again (albeit at a higher rate). She also agreed with me, that were this the other way round and i wanted to leave the contract within the 12 months, i would not have been allowed. Only today have i been advised that i can leave within the fixed term free of charge as AXIS have broken their part of the deal. So i have left - i have signed up with EDF on a fixed 2 year deal at a lower rate then this new AXIS rate. I hope they stick to their word (in fairness i was with them before AXIS for three years and never had this problem). I hope every other business leaves this company and they ultimately go to the wall. I have no time for anyone in business who is underhand and does not stick to their word of a contract, instead quoting "terms and conditions" when they have nothing else to defend themselves with.

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Jeremy Hall

Like another reviewer I took a 12 month contract at the start of November and was informed that the price had increased significantly but (probably) for just until March. At the end of March I was told that the price would stay the same and not revert. DO NOT USE AXIS FOR BUSINESS.

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gary haynes

If i could give minus stars i would. Avoid like the plague Rented a property the tennant went with this bad company without my permission and they said put on landlord tariff when he left 3 months they have charged me 480.00 pounds instead of sending a bill they put it straight into a debt collection service PLEASE DON'T GO WITH THIS COMPANY rude unhelpful and rob dogs

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Richard Cotterill

We've been with Axis for quite a number of years and I have to say that my experience with them has been very positive. Whenever I have had to contact them I have found their staff to be professional and helpful. I particularly like that when I have had problems with broadband, you are able to speak to the same person time after time to see a problem through to resolution. I'm also paying less than 60 per month for high speed fibre and my business line and all my calls which I am more than happy with!

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Richard Wasteney

I've just given them notice as its the end of my contract, they promised a world of savings over KC and delivered nothing except a bottle of wine for signing up. Hidden charges everywhere. Expecting a battle on my hands to get out even though i've approached the end of my contract. This is an example of how honest this company is...to end the contract at month 11 to go to Sky would have incurred charges higher than staying with them using their services

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Dolly Shihtzu

One star is even too much for this company. Please stay away from them . The Customer service isn't exit in this f...ing company. Someone whose name is Rachel is very rude and just ignorant, it seems she felt so happy when she understood she's making customer feeling angry. As a new owner who didn't want to continue with this company they cut off the line and broadband earlier (without any notice to us) than they transfer it to new company and they caused my shop to be closed because of there's no way we could open the shop without Internet and phone line. The customer service!! woman, Rachel was just happily telling me she couldn't give me any information because I was not the one who had the contract with me. They caused lots of problems to my business and I will bring this girl and the company to court. But please STAY AWAY FROM THIS COMPANY.

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Steve hughes

My experience so far with Axis has been as described by their sales rep which was, unbeatable prices on telephone and broadband and I have just signed up to their gas and electric service which I am confident I will save around 10% on my energy bills, I have only had to call customer services once and found them helpful and efficient at resolving my issue, can’t understand anyone not happy with this standard of service...can’t please some people. Steve Hughes Brough

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Diane Dixon

My daughter authorised one payment with them for my son in law they have since taken 68 cos he didnt pay the bill, I have told her to contact OFCOM, lousy people

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