Hereford, United Kingdom
14 High St
$$
+441432276500
N/A
Simply awful customer service in Hereford.
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Bad customer service. I came in to ask for some running clothes and the employee wouldn't even let me finish my sentence. He kept interrupting me while I was trying to explain myself.
Decent stuff but way overpriced
If i could give zero i would! Disgrace of a store, the "manager" Gavin has zero etiquette! Went in to return a pair of shoes which had discolouration on the sole and he said that they were clearly worn. Thank goodness for the JD customer service team who are clearly not blind and could see from the photos we sent that the product was clearly not worn! As a retail manager for the top leading sports brand I am fully aware of the lengths we go to, to ensure we retain our consumers and treat them with respect! The response we received from customer services was that the store stand by their decision not to return HOWEVER we at customer service have reviewed the product and are happy to issue you with a refund! JD have a lot to answer for that they are accepting this managers decision from one of their stores but at head office are willing to refund the product. Most definitely will not be back in this store due to this unprofessional and clearly not experienced enough manager!
Staff very helpful nothing to much trouble sale a good selection off clothes and trainers
Well arranged store in the heart of Hereford!
Overcrowded shop difficult to navigate. Staff not overly friendly a smile wouldn't go amiss. Unimpressed won't be hurrying back as it hasn't improved.
Staff happy to help, but easily distracted by other members of staff and sometimes forgetting what they where helping you with.
Deli
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