Glasgow, United Kingdom
6/1, 319 Glasgow Harbour Terraces
N/A
+442032878088
After placing an order I was told there was an AWS error but the money had gone from my account. I phoned Jian London (actually Glasgow) and the lady on the phone stated this is a common mistake and it means the billing address is wrong, but it wasn't. I was also told the money would go back in to my account in a few hours, but it didn't. I then had an email asking to place the order again, so I did using a different card. I checked the address was correct before ordering....... Same error. I now have 2 pending transactions for around 200 which can take up to 30 days to be cancelled and go back in to my account. I've never had issues like this before with any online retailer. I've used the same card online since and no issues. This retailer clearly needs to change the way they do online transactions as not only am I 200 down due to pending transactions, I've also decided to take my business elsewhere, which, having read the other online reviews about the quality of the merchandise, I'm glad I did. And now they now have another 1 star review.
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This has to be the worst Company I have ever dealt with! The customer service is shocking! The gentleman I spoke with was very rude and was accusing me of damaging the ring I ordered. I sent it back as the claw holding the stone had broken and also paid 30 to have it resized. It was a 50th birthday present from my partner. They repaired it and resized it and sent it back. The first day I wore it the claw came open again and you could feel that it had a sharp point to it. By this time we were fed up so we asked for a refund. We were just met with rudeness and abuse from the customer service. Avoid this company at all costs. They did send me a new ring claiming it was my old one but the fit was different so I knew it wasn’t the old one and refused to refund any money but by this time my partner ordered me a better quality one from a reputable company.
Very good service. I had to phone up a few times to rearrange delivery address and to check I'd get my order on time and they were always very helpful and done as I requested. The bracelet I got for my wife is beautiful and of great quality. Will definitely consider buying jewlery from them again in the future
Really good customer service. Unfortunately I had to return the ring I bought due to my wife's tastes. Jian London were very helpful and understanding and issued a refund quickly. I would definitely recommend and may try to purchase again in future.
My boyfriend ordered me a beautiful 18ct gold ring. A silver copy arrived the next day in the post, and we were even able to tell them that we needed a bigger size before the gold version was made. I was able to keep the silver version free, so I got two rings for the price of one! Amazing service and product!
The best service I have had ever
Amazing! My Mother is so happy with her bracelet! Beautiful. Thank you so much.
Amazing service! Wonderful website with stunning jewellery, I called up and they walked me through all the differences between the products and their recommendations - very helpful and patient to a jewellery amateur like me. My wife loved it! The earrings were brilliant, just like the photo and beautifully wrapped. Definitely buying from them again.
Deli
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