Stratford-upon-Avon, United Kingdom
Willicote Farm, Campden Rd
N/A
+441789417730
I ordered the spare items for my stove on Monday the 18th of January, I was emailed to inform me that the items had been dispatched the same day. They arrived on Wednesday the 20th. I live in the middle of nowhere in the Scottish Highlands and the service was superb. They were helpful, friendly and courteous, the transaction was simple and the service second to none. Please pass my thanks and best wishes on to all at your company. Keep safe and thank you once again. Kindest regards Ewan Carr
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I needed a part for my scan which was quite old , I emailed and got a call back straight away. The gent was friendly and helpful and patient! He even said he could cut out a new part if he had none left. I had been bracing myself for a difficult task but it was fine! Part came 2 days later. Highly recommend.
Excellent service all round, my questions were answered in depth and the part I needed identified with a URL link to order, great company.
I was absolutely and totally impressed with the service I received from Jotul Group Spares, there customer service was impeccable and there knowledge of their products was impressive. I believed I owned a F600 Multi fuel burner and ordered a handle for this, believing that Jotul had upgraded this product. when the product arrived I realised that this wouldn't fit my burner and emailed with pictures. Ben Lomax came back straight away to explain that my burner was actually a Jotul No: 12 Firelight and gave me a link to the item i needed. they then reduced the postage and refunded the original purchase & postage. In a normal year this would have been impressive, but this is not a normal year. I would recommend this company to anyone who asked and will only use this company from now onwards.
Excellent service. Enquired about part needed via phone and Ben emailedphotos of part to see if a match immediately. Part ordered and sent with courier same day and arrived two days later. Would definitely recommend them and use them again.
I was extremely impressed with the efficiency of Jotul especially considering we are experiencing a pandemic! I ordered a spare part for my Jotul 30 wood burning stove and I received it within two days - delighted - well done Would highly recommend this company
Brilliant Service Ordered parts for my Jotul F105 from here, parts were dispatched promptly and I was updated at every step of the way. If/when I require more I will be straight back onto them. Highly recommended.
Five star service plus. Go ahead, you will be pleased you had.
Deli
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