Lancaster, United Kingdom
38 King St
N/A
+44 1524541651
Toilets
Wheelchair-accessible entranceWheelchair-accessible toilet
this practice has gone downhill fast , could never get appointment with a doctor , wasnt even told that my doctor had retired , the reception staff are rude and unhelpful. so bad i transferred to another surgery
like
Very well run practice, even though they are extremely busy they always try their best for patients.
'Server not responding' several times when phoning then when you do eventually get through the message always seems to be \there are over 10 callers ahead of you\ even after 10 minutes waiting!! Not acceptable.
Ridiculous waiting times, 3-4 weeks to get an appointment, they never have my prescription ready on time if I order online because it goes to a doctor who no longer works there, from a safeguarding perspective this is putting patients health at risk, and when I asked to be registered with a GP I was told I couldn't as \it is a process\ that has to be followed. Since the merger this practice has become a Shambles and the cartel that has been created now reduces my choices as a patient because there are no other GP practices in the area to register with.
Around 40 mins on hold before you can speak to someone. Wait time for an appointment is 3 weeks unless you want to gamble for one on the day but you'll have no idea in advance if you'll get one or when it will be, so trying to fit it in with work etc is impossible. They've confirmed repeat prescriptions on the phone then sent completely the wrong medication to the pharmacy The pharmacy blamed the surgery, the surgery blamed the pharmacy but it took over an hour to reach them on the phone. Took me 4 hours on the phone to finally get them to send the right medication. Absolutely useless. Am switching to another surgery.
Deli
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Wheelchair-accessible entranceWheelchair-accessible toilet