Launceston, United Kingdom
10A Broad St
N/A
+44 1566776211
Wheelchair-accessible entrance
Requested to view a new rental. No response several days later Gemma very unprofessional
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Mr George and Roy Dove from BLACKPOOL I'm from LAUNCESTON ARIGINALY AND I AM LOOKING TO MOVE BACK TO MY HOME TOWN AFTER BEING AWAY FROM LAUNCESTON MYSELF FOR 42 YEARS I RANG GEMMA AND SHE WAS AMAZING SO VERY HELPFUL AND UNDERSTANDING JUST WHAT OUR. NEEDS WERE A VERY PROFESSIONAL AND FRIENDLY SERVICE I WOULD HIGHLY RECOMMEND WEBBERS FOR A FIRST CLASS SERVICE GEORGE AND ROY DOVE BLACKPOOL
Spoke to the manager earlier who wanted to discuss my previous review. He was apologetic and wanted to discuss the situation with me. The manager was really friendly and didn't make me feel like I was being a plonker, he took everything I said onboard and ended our conversation on \ right lets find you somewhere to live\ which was really nice to hear that he was still enthusiastic to help us. I did go and see a house a few days later with Webbers, Beautiful house might I add. They conducted the viewing very nicely, made the house welcoming before I entered. my last review was probably a little harsh.
Depending on the colleague that deals with your case can vary the service a lot. Initially we had several colleagues working with us, which meant we felt we were almost being harassed, which added to the stress of buying our first home. Some of the colleagues gave incorrect information and had a bad attitude. However as the process carried on we started to deal with the one colleague. Debbie is brilliant, she answers any and all questions and is upfront and honest. Overall the service is good and I would recommend, but do be aware of one or two colleagues who have incorrect information and don't have compassion during a stressful time.
Had booked an appointment to view a house. I asked if anyone had viewed it already or was going to be viewing it, they said yes but it’s not a first come first serve system. They said all applications will be handed to landlord and then he can decide. Was a bit annoying to have a phone call to say that actually the house had now been rented. If I knew this I would have come to see the house eailer. Wish I had been told the truth to begin with.
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