Leeds, United Kingdom
Leeds
N/A
Wheelchair-accessible car parkWheelchair-accessible entrance
Very pleased with First Direct. I have been a serial bank switcher over the last few years, claiming money offered for joining and paying in certain amounts. Since joining First Direct, their service has been so good, I won’t switch again. The phone lines are UK based, fast to get through, not passed from person to person once though and no silly answering machines (just real helpful people straight away). As long as the above stays the same, I’ll always be a First Direct customer.
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I have been with First Direct for many years and have had nothing but helpful, polite and efficient service. It seems I was one of the first people in their formation years to join the telephone banking era, as it was then. I’ve been with them ever since and would never change banks as I know how helpful they are. I no longer have to use the HSBC bank any more, as I can now pay cheques in via the First Direct app. What’s not to like..... Oh, their call centres are located in the U.K. and are open 24/7.
Wonderful bank. Can’t rate them highly enough. Has twice helped my daughter who was stranded abroad when her own bank failed her. Staff always friendly and helpful and never had to wait long when I’ve called them
Great bank. Best customer service I've had from this type of institution. Slightly worse over the past 12 months. Now I have to wait 1-2mins for them to pickup the phone where as it used to be instant. No complaints though.
Very rude & ignorant security staff
Deli
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Wheelchair-accessible car parkWheelchair-accessible entrance