Leeds, United Kingdom
Coronation Buildings
N/A
+44 3443325791
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
The staff and service was amazing, they swapped shoes that i was unable to return due to the pandemic and did so with a smile. The experience was lovely, and I would definitely go back again.
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Excellent service
I normally order online but thought l would visit the store. Staff were nice and friendly. The store is badly organised. I was expecting a boutique style with clothes neatly folded and organised by designer into smaller sections. This was not the case with large racks of clothes. It was not clear which was the boys section. No signs anywhere and it took me a while to find what l was looking for. The whole store looked dingy and could do with a makeover. I'll stick to shopping online!
Ian and Ross, thank you so much for the laugh and great service at the store this morning!! You guys helped me get the best for my money and were so so helpful on the floor with myself and other customers too! You both deserve more recognition for your great customer service. I think the store should have a tipping jar for each staff!! Thanks a bunch!!!! Can't wait to get the versace coat and jumper in the post!! Woohoo
I bought my partner a pair of white Jimmy Choo hawaii shoes for her birthday these arrived with black Mark's on the toe of the shoe and missing gems on the sides. I went to the leeds store to exchange them to be told I had to post them back at my expense when I received the replacements the shes were just thrown in the box the dust bag to store the shoes in was screwed up and stuffed in the corner. My partner has put the shoes on and when she started walking the stitching has started to come out the toe of the shoe you wouldnt not expect this for a pair of shoes that cost well over 300. I tried to call customer services and had the phone put down on me twice so I have emaild them this is the first time I have used flannels and I am very disappointed in the service and care when packaging products hopfully flannels will resolve the problem.
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