Leicester, United Kingdom
Unit L19, 5 Shires Ln
$$
+441162519871
N/A
I would like the public to know that the service I received by the staff including Jay and the manager Jim was absolutely excellent. I had over 4,000 images put on to DVD'S. At first my DVD player could not cope with folders and without any fuss they processed them again doing individual images. Thank you again. Excellent service.
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Good shop. Good range of photography products and really helpful assistants.
I first went into Jessops, Leicester to attend an introductory photography course. I was unsure what to expect but it was a great experience - Our trainer Jay was knowledgable, attentive and the class was engaging with a healthy balance of theory and practical. I’ve since returned on a few occasions to purchase extra bits and bobs and always find the store welcoming and the staff helpful. Most recently I got a metal print done there by Ellie and it looks superb.
Excellent, friendly advice over the phone, as there is no camera shop left in my city.
Placed a 2k order with Jessops, as the item (a drone) was advertised as being in stock. As they offered 0% finance with Klarna, it made sense to go with this option. 4 days later the deposit had been taken, but I still had not yet received an order confirmation from Jessops. Got in touch with customer service (only the chat works - phone says they are closed, and emails are not replied to) and finally got an order number. Was also informed the item was OUT OF STOCK and it could be "days, weeks, months - any one of those" (I quote). Was told to wait to hear back from the purchasing team when delivery would be. Days later - still no reply, so got in touch again to cancel the order as I've found somewhere else which does have it in stock. Days later still - no cancellation confirmation and no refund, so I have to chase yet again - finally get confirmation in writing that the order is cancelled. The following week I check my bank, and the deposit has not yet been refunded; speak to Jessops and they say speak to Klarna. Speak to Klarna; they says speak to Jessops. Speak to Jessops again and they finally concede that the "auto cancel" hadn't worked so I will get my refund within 3-5 days, and the direct debit would be cancelled.
Great place if you are a enthusiastic on photography
Disgusting customer service I suggest staff get retraining as they could not be bothered to help Lies lies lies Placed a order for a drone and over a week later still nothing Had to cancel the order as customer service was not interested
Great range of cameras, lenses, accessories and other camera related services such as photography courses. Customer service is good.
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