Letchworth Garden City, United Kingdom
Stotfold Rd
N/A
+44 1462512888
This place is amazing. The staff work nonstop to ensure you and your dog are happy. Their commitment to get the best from each and every dog is outstanding. I’ve used everyone of the services they provide and helped out with the Exercise and Training service to. I’ve witnessed how they have helped nervous dogs become confident and playful. The dogs say it all really, they drag the owners in and the owners have to drag them out Well done all of you, you need a medal
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Vicky, Tami & (and all the team). True dog lovers. They have gone far beyond my expectations caring for our puppy! Totally recommend for care and most importantly dog training and care!
We Highly recommend woof and wag, everyone it’s amazing and very passionate about the dogs. Our Milo is well looked after and he just loves it there. The best place ever
In May our dog was bitten in two places by another dog at this establishment. We understand that these things happen but it was how it was handled that is appalling. Instead of calling either myself or my husband or even our vets this dog park took it upon themselves to glue both wounds - a completely botched job where the hairs were all glued in as well and skin left flapping around. It was only until we arrived at the dog park to pick her up did we find out our dog had been bitten. The staff tried to play it off as nothing and suggested to return in three days time with a muzzle that fits (as they told us none of theirs did) and they would staple the wounds to “save us the vet bill”. We drove immediately to our vets who were shocked and appalled. The RSPCA have been informed. Since the incident, we were the ones who had to reach out days later as we heard nothing from them - they didn’t check in to she how she was! We have sent many emails since and had only two, very short replies filled with lies. I even visited the dog park myself but sadly Vicky wouldn’t come over as apparently she was with a customer. I was told she would get back to me and it’s now been over a week. As I left I saw all the staff huddling and chatting with Vicky and said ‘customer’. We don’t know if the owners of the dog that bit ours even know of the incident and we are still waiting to hear! We do however know the dog has still been going to the dog park so be warned! We wrongly assumed this dog park has a license for day care. It doesn’t. It’s called ‘exercise, training and drop off’. I sincerely don’t wish our experience on anyone. It’s been distressing, upsetting and sad it’s come to this. Look elsewhere.
Vicky and her team are totally dedicated to your dogs happiness and wellbeing. Its such a happy place for your dog, and you. Highly recommended
Deli
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