London, United Kingdom
Fitzrovia
N/A
+44 2080128170
I used 121 Captions to extract what was being said from some muffled video footage and was thoroughly impressed by both the product and the ease of dealing with them as a company. The project was particularly challenging for a number of technical reasons, but the level of detail extracted from the video was fantastic. I had a great point of contact in Tamara, who always answered my questions, provided updates, and was very transparent about the work being done and how we were charged. On that point, I felt the value was fair and I was impressed with the speed with which the work was carried out, considering the painstaking work involved. I wouldn't hesitate in recommending them.
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While the captioning itself was mostly good when it was properly arranged, the booking coordinator was very difficult to deal with and quite impatient and showed a lack of understanding of disability and of my work schedule and environment. After hearing that other people have had this same experience with 121 (so it wasn't just me) and after the latest incident I changed to another service. I am sharing this so that no other deaf person accepts this treatment with 121 and so that you are aware that there are other better options where you're treated with respect.
Outstanding service and fantastic value for money: I've always had an impeccable service from 121captions for many years, throughout in my career, with accessible online captioning and transcripts - often available at a short notice. The quality of the captioning is excellent: extremely accurate and almost instant. As I have moved offices a lot, 121captions have worked with all the IT teams of employers I worked for, at no extra charge, just to make sure I could access the service online. Additionally, 121captions staff have received Disability Equality and Inclusive Service training which clearly shows in the pride they take to deliver an outstanding and flexible service to me as a disabled person. I make a point to recommend them to other deaf people I meet because their service has changed my life: thanks to 121captions I can hold senior roles with considerable responsibility, fully confident in the quality of my communication with others. I'm giving them 5 out of 5 stars, but my admiration for them goes way beyond that: thank you 121captions!
The service provided by 121 Captions has been invaluable to me when participating in VC or TC which I otherwise struggle with. Booking the service is simple, the exclusive link for me to use makes setting up a doddle and the captioners are great, with copies of the transcript available right after the call so I don't need to make any notes at all (and am now very lazy). I generally use the same ones who are still getting used to some of the scientific jargon but given the phonetic capture, I can still work out what is said. But otherwise I love the service provided and am hugely grateful for the support.
Brilliant service - nothing too much trouble. Easy to set up and good value for money.
Deli
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