London, United Kingdom
5 Old Broad St, Cornhill
N/A
+44800132203
I wish we had never taken out AXA as the company medical policy. I should have looked at the reviews. They do their very best to avoid paying a claim, they find any excuse why I am not covered for a particular treatment and when they do accept a treatment they turn round and say that the specialist recommended by my doctor is not on their books or too expensive. They recommend someone else but sorry I go to a private GP because he knows the best people for a specific problem I am not going to some unknown doctor recommended by AXA just because they are cheap. DO NOT USE THIS COMPANY
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The online system is so unnecessarily complicated and just doesn’t work. To get a doctor appointment you pretty much spend a whole day because there are so many different steps and it is so complicated. I thought the whole point of private insurance is to easily and quickly get a doctor appointment. Your system is just appalling!
I have to say, I am impressed by Axa Health. The customer service is flawless; I had a claim approved in the first two weeks, no questions asked. Their private GP app is also super good. I recommend them without a shadow of doubt.
If you wish to be scammed and lose money sign up for AXA PPP. I started a claim on the 29/10/2020 regarding a chest pain and today 06/01/2020 they still have not provided an answer. I would be dead by now if I had to wait for their approval. They will do everything they can to NOT accept any claims. Absolutely malicious organisation please avoid at all costs!!!
Absolutely horrific - they essentially are trying to scam you, and take advantage of the public. I am not sure why anyone would have them, or pay for their service. Every single time I have filed a claim, they have tried to trick me by asking questions so that they can get out of paying it. They even tried to use a pre-existing condition from when I was a baby, to claim that my new pain (in my mid-30s) is not covered / ineligible. They should absolutely be brought to court - the government should not allow them to be in business.
Deli
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