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DALIGAS

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London, United Kingdom

daligas.co.uk
Energy supplier· Utilities

DALIGAS Reviews | Rating 1.8 out of 5 stars (4 reviews)

DALIGAS is located in London, United Kingdom on 152-154 Coles Green Rd. DALIGAS is rated 1.8 out of 5 in the category energy supplier in United Kingdom. Welcome to daligas. With daligas you can now enjoy cheaper gas prices, simplicity, transparency, outstanding and friendly customer support. A business model ...|DALIGAS LIMITED is an utilities company based out of 178 SEVEN SISTERS ROAD, LONDON, United Kingdom.

Address

152-154 Coles Green Rd

Phone

+448001114568

Headquarters

LONDON

Open hours

...
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Barry Candy

Poor billing system means that you won't know if you are paying the appropriate amount compared with your actual usage. Then when you leave you may be faced with a huge bill which catches up with the actual amount used. This is despite giving them regular meter readings and having the meter read by readers. They don't have an on-line log in so you are always in the dark about usage costs. Usage is only ever estimated (until you leave) so the bill is never a reflection of your meter readings.

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Shahnaz Miah

My mother contacted the service provider to settle a debt that was accumulated via deceased tenant. I was shocked by the attitude and customer service received by Mr Rakesh. You cannot be speaking to your customers like that! SIMPLE! He upset my mother by using various words and tone which is unacceptable. When asked to speak to the manager she was told that this is an online service provider and that any queries had to be dealt with via email. I understand Rakesh was doing his job however a bit of respect and manners when talking to customers doesn't really cost anything. Rakesh needs training to be fair on customer service. From reading other reviews my mother is not the only customer he has upset.

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Kamran Zamani

I have used them for many years and will continue to do so. My reasons: cheapest prices in the UK, one price policy, manned telephone line with useful staff (Hanna), transparency and basically it does what it says on the can. As customers we should do our bit: work out your annual consumption in pounds (formula available) and tell them that's what you wanna pay them monthly on a fixed plan, pay them on time, round about the anniversary contact them with a reading and adjust payments if any discrepancies emerge. That's it bingo!!

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Rayan Ahmed

Been with them for just under 5 years now, can’t wait to leave. Would have given them 0 stars if possible. First 2 years they were the cheapest and paid only around 35 per month next year it went up to 48, the following year I was told I underpaid for 2 years and they tried taking over 700 from my account. After questioning them of this and asking how did they not realise for so long, I wanted to leave but didn’t have the funds to pay the total amount. Agreed on a 12 month instalment of 60 per month, but they also increased my month bill to now 128. So I was paying 128 60 190 per month. Last week I received an email when I questioned it, the advisor (RAKESH) couldn’t answer the question and saying things like ‘I think’ this and that, so I said I want actual answers not what it might be to which he hang up the phone. After receiving this sort of service from Rakesh, I had a complaint to make. I called and spoke to the manager (Nina) and putting my case through and telling them to listen to the phone conversation, but instead of any sympathy I was told Rakesh is one of the best Customer service agent and I must have been abusive. I told them to listen to the phone conversation. It’s shocking how this was all turned into the customers fault or problem, the lack of customer service provided and now accused instead of investigating the matter. I will leave next month once the final payment is made. At such hard times if they provide bad customer service they will not retain many customers and good luck with generating new ones.

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