London, United Kingdom
23 Belgrave Square, Belgravia
N/A
+442078241300
I am very pleased with the quick and friendly service provided by the German Embassy. Even though we went for our appointment during the pandemic, I felt everything was very Covid safe and they put the best measures in place. The appointment process and getting the passport was very simple thanks to the great staff. 5 stars!
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I have been trying to call the German embassy since October. Still trying to get to reach someone on the phone! I’m always waiting on the phone for like an hour until I give up! It’s ridiculous to wait for so long without knowing if you are even in the cue! It seems like you are not even in the cue, because there’s just a message on the phone telling you to wait until you give up! I have also tried them to reach via email, but the response to emails now takes weeks! So if you write an urgent email you will have to wait for weeks! I have to admit that it wasn’t always like that and the embassy used to reply within minutes! This needs to be changed, as the telephone hours are already so less. They should at least respond to the emails and calls immediately.
Quick and friendly service. Received passport promptly.
Had to go in for a new passport. It was easy to get an appointment online, upon arrival the security guards were super friendly and helpful, I did not have to wait more than a minute to be called forward for speaking to an embassy employee and the lady who helped me was quick, efficient, informative, and very kind. I had the best experience!
Impossible to get through to. Tried ringing multiple times this week and last have spent approximately 30 minutes to an hour on hold each time before I need to go do something else. The phone service here is absolutely shambolic — only open for 2 hours a day as well…
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