London, United Kingdom
UNIT 7, The O2, Peninsula Square
$$$$
+442080924366
N/A
We were impress on how nice their people are. Excellent customer service! We will definitely come back.
like
5-star experience, consistent as what the brand has done across the countries. The quality of the meats and vegetables, the choices of the soup base, the entertaining yet efficient service are some of the examples of the dining experience in Haidilao. They also offer the choice to create your own signature dipping sauce. However, I can’t seem to find the crisp soya beans and chives from the condiment list. When you leave the restaurant, there is a bag of Haidilao snacks that you can take home with you. Due to COVID-19, some practices have changed, such as the servers will bring you your choices of condiments (but the portions are truly generous) and the fresh fruits. There is contact tracing form that you have to fill in and the servers use masks and clean the table rigorously (I saw that on the table next to mine). For those who crave the authentic Chinese cuisine in London, this could be the choice and it is conveniently located in The O2.
Special thank you to the staff and especially Happy, she provided exceptional service and went out of her way to accommodate us. Would definitely go again.
Hot pot flavour is pretty average, not bad but defiantly OVERPRICED. Meat quality is good, better than the frozen kind you get from Chinese supermarket. Haidilao is famous for its service in China. However, it’s very DISAPPOINTING. The waiter kept coming and cleaning the table, but I don’t know she is about to clean, she just came to pick tissues on the table without saying ‘let me clean up for you..’ so I have to stop picking up food from the pot and wait for her, if would be nice if she could just ask first. I ordered noodles at very beginning, they didn’t serve it, I guess they want to leave to the end?? Other tables came later than us had their noodles, so I asked where is mine, then the waiter told me no more noodles left, also said ‘ I think you have enough to eat’. She made me and my boyfriend pretty awkward, what are we supposed to say? I’m pretty sure she forgot about my noodles and serve others first, otherwise she could just tell me noodles sold out when I placed the order. The waiter stopped speaking English since she found out I can speak Chinese and only talked to me. so I have to listen to her first and then translate to my boyfriend.
Been to this place 3 times already since it was opened. The place is smaller than the Piccadilly branch, however food are still good. I personally love the laksa and spicy soup base. Very flavoursome. (The spicy soup with bits are more flavoursome than the non bits one) service is excellent, also good awareness of COVID policy. I love our waitress (Louise) so much! She sang excellent birthday song to our friend. She’s someone with passion and warm heart ️ will definitely recommended people celebrating birthday there, definitely unforgettable! Also make sure you mention that when booking.
Came here to celebrate my sisters birthday. I must say it was an absolute delight! It was an exact replica of the ones in China which we absolutely loved. The staff was extremely attentive, the quality of the food was great and so was the special attention to the birthday girl. I do need to add that the spicy broth is extremely hot for western taste buds so get the tomato based one if you can’t handle heat.
Exceptional! So unusual and unexpectedly awesome. I'm not going to spoil it for you - all I'm going to say Try it! You'll love it!
I can't pinpoint a single thing that we didn't go well. The service was attentive and quick, the portions were generous and everything was fresh. The soup bases (we went for half tomato half chicken) were perfectly spiced. We went with our toddler daughter and she was given a comfy chair and every single thing to keep her entertained and happy during the experience. She loved the food too! The price is a tad more expensive that most hot-pot places but I think it's worth it. We will come again.
Deli
The best companies in the category 'Deli'