London, United Kingdom
66 Great Russell St, Holborn
N/A
+442074055123
Great products, good quality and very customer-friendly. I ordered a stole from Germany and the color was not what I've expected. It was no problem to send it back and get another one. I didn't have to pay for the shipping back. So all in all I am really satisfied and can highly recommend this store.
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This Scottish kilt shop has various type of kilt, and I bought some of them for souvenirs. This time was Sale season, I could buy reasonable prices. The sales person were very nice and they gave me good explanations, I could enjoy shopping!
I have several beautiful clothing items from this shop to keep myself warm in a very cold weather. I would give it easily 5 stars because of it. However, the customer service last two times did not go well. It happened in the past two years. On first occasion I bought ladies cardigan that was discounted from 129.00 to 79.00. Discount label with red markings attached at the neck area was larger than my hand with outstretched fingers. It was absolutely impossible to be missed even by a blind bat. Very senior grey haired male shop assistant with a beard asked me whether I wanted the cardigan folded with buttons inside or outside. What a question! I responded with that it really did not matter. Then he folded the cardigan in a manner as to hide the discount label inside carefully. He charged me the full price for the item with a smile. I said that it somehow did not add up since I was buying other things as well and if he could kindly check. He was not delighted to admit that the total was different. He mumbled that I knew the correct price because I was going after reduced item instead of making a proper apology. The second time I bought a wax jacket for my relative. On arriving home it stank of mould to a high heaven. Why the female shop assistant packing the jacket did not advise me of this? Most certainly I would not buy it since myself and my relative are allergic severely to the mould. Coincidentally, it was the sale item again so no return/refund was possible. I washed it carefully and it shrunk to a much smaller size. Very disappointing experience. Never returned ever since then even though I lived in a mansion a stone's throw from the shop.
The most amazing and courteous service imaginable. Even got in touch in advance of govt announcements to say if wedding postponed (it was) that no worries, an instant refund (unrequested) and all set to rebook for Oct date. Can't recommend highly enough
Neat shop with very nice jackets, vests and accessories. I was able to find the scarf I wanted plus some Christmas gifts at good prices. Their sale section had a lot of nice items available. Very happy with my purchases!
Deli
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