London, United Kingdom
Liberty St, Vassal,
N/A
+442070911670
I first visited Horizons in 2013, and then was a member in 2017. I rejoined as a member several months ago. In that time, I have seen the facilities decline in quality. Visiting recently, I was met with a sign saying that the boiler had broken and the water would be cold / the jacuzzi would not be in operation. Although this is the first time it has happened, what was challenging was that I brought a guest and they were not informed of this until after they had paid 15. In the changing room, the changing cubicle was out of order, the shower floor remains smashed after several weeks and the hairdryer hasn't been replaced after it explored in my hands a fortnight ago. It doesn't even have an out of order sign on it. This is in a context of a changing room that often smells of human waste, I assume as a result of bad drainage, and has approximately half of the lockers out of order at any one time. Every time you open the changing room door, you are hit by a smell of dirty toilets. When I rejoined, I was surprised that the membership remained at 69 since the classes have all been cancelled. I am even more surprised that Horizons continues to market itself as a high end gym, and charges customers, accordingly, when the facilities are worse than public baths. I enjoy the quietness of the pool, the friendliness of the staff and the convenience of the location. However, I can't justify paying 69 a month for the quality that is on offer. When I emailed the management with my complaints asking them to address them, the email was ignored.
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Superb gym / leisure club, easily the best in Hampshire and one of the few companies that actually paused my membership direct debit during lockdown.
Great place for a gym or swim.
This place is beautiful. Good
Everytime I go to the club they take something away. They now make me change for football in a toilet and sometimes cancel matches for no reason with no advanced warning. The 2 stars u have given it reflects that it has previously been a good place and I assume has the potential to do so again.
Poorly run facility. Stopped proving classes from September & bluntly refused to reduce membership fee. Advised to cancel membership and give reason re-classes for immediate cancellation. Than charge for the extra month regardless. Poor cleaning practice... is happening during opening hours - very destructive and noisy all the dirty water from the floor end up in the pool (not been in it since witnessing). Stay away.
Stunning gym
Really nice hotel, very helpful staff, awesome gym and pool.
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