London, United Kingdom
S Wharf Rd, Paddington
N/A
+442033117700
Went this morning and received wonderful service. Receptionist was welcoming and the nurse who took my blood was lovely. Was taken well care of from the moment I arrived until I left. Had numerous procedures booked in already since I visited this morning. So quick! Thank you.
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The worst nightmare for me - is to give blood! In the last 6 months I've had to do these at least 5 times. All of the tests was done privately in Harley Street, apart from the very last one - Lindo Wing, St Mary's!!!! You guys, I don't know what to say! It's been done by the lady who sat at the reception (apparently she also is a nurse?). Blood wasn't coming out of me (it did happened in the past) and when I was about to faint, receptionist/nurse got so scared and didn't knew what to do! Dear nurse, first of all you must make us feel relaxed (talk to us during whole time! About ANYTHING!). Second of all if we still can't handle it and do faint you MUST KNOW what to do! Offer a glass of water, open the window, put us down and ask to raise legs up, or ask us to lean forwards and put the head down! Don't just stand there OR tell me \let's try another arm\ while I am fainting! SERIOUSLY!!!!!!!!!!! It was my worst experience in many years!
Terrible experience where very sensitive samples were sent to the wrong lab for (very expensive) testing. It took a lot of effort at a very stressful time for us to resolve the issue and Imperial have not offered any compensation for the distress they caused, despite us taking the time to make a formal complaint to them.
Changing date for surgery what make feel upsed and angree.
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