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Lonsdale Medical Centre

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London, United Kingdom

lonsdalemedicalcentre.nhs.uk
Surgical center

Lonsdale Medical Centre Reviews | Rating 2.2 out of 5 stars (8 reviews)

Lonsdale Medical Centre is located in London, United Kingdom on 24 Lonsdale Rd. Lonsdale Medical Centre is rated 2.2 out of 5 in the category surgical center in United Kingdom.

Address

24 Lonsdale Rd

Phone

+44 2073288331

Amenities

Toilets

Accessibility

Wheelchair-accessible entranceWheelchair-accessible toilet

Open hours

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Sophie D

I was incredibly impressed by the service of this clinic. I was seen quickly and the whole process was highly efficient. This was my first experience of this practice and would highly recommend. My GP was highly knowledge, empathetic and more supportive than any other GP I have experienced in the past.

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Elena Koroleva

Its impossible to get an appointment sooner that in 3 weeks time. You may die by that time. Then doctors will be calling you at 7pm when you already don't expect them. Referral takes forever. It's easier to go to the hospital and get straight away what you need

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Rupert Clague

Massive thanks to the amazing Lonsdale Medical Centre and their incredibly kind, efficient, and knowledgeable staff. Superb clinical care. Many thanks especially to Nova and the wonderful reception team. Highly recommended.

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Luce Stewart

Trying to get an appointment is like pulling teeth. The online system doesn't work - there is always weeks waiting time for even just a 5 minute consultation. There are a few nice receptionists who are genuinely polite and trying to help, but there are also a few who are incredibly rude without reason, some have even hung up on me after I've waited up to 40 mins on hold - the same goes for the doctors. If you have a choice, use another GP!

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Scooby Snax

Not impressed. Really miss my previous surgery and GP. Unfortunately, it got it closed down and amalgamated with this 'Centre'. The few receptionists I've dealt with are stroppy and clueless. When I had to go into the surgery a while ago, she asked me my personal details and reason for appointment, and repeated it loudly in front of the entire waiting room/lobby. I had a referral and I'm still waiting for the outcome/next steps (over 2 months). Trying to interminably call for an appointment. I'd done the e-consult online. The GP claims he called twice. I'd only seen one missed call. I've tried to give them a few chances but it's all shaping up to be a big mess. Maybe they do have too many patients now, but the end result it we suffer from terrible service and lack of attention. This is the opposite of what should happen from a health practice. To put the cherry on the cake, the text I received asking 'what did you think of our service' ( for a call that never took place) asks you to follow them on Facebook and Instagram!!! Why the heck does a GP surgery need to be on Insta? Is that the priority? What purpose will that serve? Why are they asking us to publicly announce to the world which GP surgery we attend? Priorities?! A calamity of a place.

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T Z

Stay away is my advice here. This practice has way more patients that it can handle, as a result it's impossible to even call them, appointments waiting time are in the order of 1-3 weeks currently.. If you need to interact with your GP regularly this is definitely not the place for you.

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B L

The low rating is 100% justified. I have never experienced such appalling health care service since I moved to London over 12 years ago. I am still waiting for a hospital scan which I was referred for by a GP at Lonsdale back in August 2020. After months of waiting, I called multiple times to enquire when the appointment was, only to find after I proactively called the hospital that Lonsdale Medical never actually told them to book me in! Complete lack of basic care & have wasted all this time to investigate my ongoing health issues which still hasn't been resolved.

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Najeed Khan

This is possibly the worst Gp practice I have ever come across. The receptionist scoffed when i came to deliver a sample because she had to come down to collect it, like i had inconvenienced her somehow. In addition to this, you cant ever get through on the phone, and after waiting a whole hour they hang up when you reach the end of the que. Looking at the other reviews it seems this isnt something unique to me! I will be in touch with the CQC.

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