London, United Kingdom
139 Stoke Newington Rd, Stoke Newington,
N/A
+44 2072544116
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Merve and her brother were helpful and worked hard with us to create a bespoke pattern for our front garden path, based on a photo of a fragment from a childhood home. We were very happy with their service from design through to the installation of the tiles.
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DO NOT BUY FROM ROBEL! I bought white zellige tiles for my kitchen. The sample looked nice but the tiles that arrived were awful - broken at the edges, chipped glazing all over, streaky, lack of glaze, dull in colour and bubbling with dirt underneath! I tried to return them as there was no way I could put these on my wall, but they claimed they were fine and refused to take them back (or even exchange). The customer service was shocking. Not only did they take no interest in customer satisfaction but were so rude and unpleasant. Zellige are meant to have inconsistencies as they are handmade, but these are clearly poorly made and look a mess. I subsequently bought some zellige for my bathroom from Mosaic Factory, which look fantastic. This difference in quality is vast. I am currently stuck with 640 worth of terrible tiles, which I will continue to dispute. I feel conned and am convinced that the only reason they refuse to taken them back is because they know they can’t resell them. If they were content with the quality of there product they would not have any problem returning them, as they are white 10x10 square tiles. DONT WASTE YOUR MONEY THERE.
I’ve had problems with my bathroom ever since I had their tiles installed by incompetent Tiler’s THEY recommended. I now have to have the whole thing redone. Awful quality. EDIT: The problem ended up being the grouting and sealant which your tiler did, not the plumbing, or brassware, that's all working fine. I've already had a competent tiler come and scrape it all out and start again, so there's nothing to resolve.
Great tiles...Excellent service at all stages of purchase. Good quality tiles too. Friendly and helpful staff. I would recommend this company to everyone. Thank you for my tiles.
Terrible quality tiles.
Deli
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