London, United Kingdom
10 Glasshouse St, Soho
N/A
+442071127771
Disgraceful customer service all served up with an aggressive attitude. Your sales staff ignored me, didn't offer any help and then shouted after me as I left the shop as I didn't thank them enough apparently. As a previous customer, I won't be returning and as the only customer in the shop, Ugg can't afford to lose any more. Good luck finding better staff Ugg, those two were an absolute disgrace.
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Great service today x
the boots had a manufacturing defect on the seam. the store refused to replace it. UGG costumer services didn't accept my complaint. after a long thread of mails, they asked me to send it to be evaluated by retail warranty which again did not consider it a defect. no other pair of boots on the store had the same feature. the other pair didn't have the same finishing. UGG quality control is very poor and you are expected to accept this finishing for a 200 pair of boots!
Didn't have my size, in boots I wanted. Weren't very helpful. Didnt offer to help me find them somewhere else.
Just left your store. 1pm 12 December 2019. May I suggest hiring new people for your store. Walked in, two employees at the door stared at us and said nothing . Another attendant pretended not to see us while we had to search for his attention. Shoes were brought to us and the employee showed no interest, instead made jokes with his two colleagues at the door across the shop floor. All other customers ignored. Paid 160 at the till and didn't even get a thank you. Utterly pathetic and inept team from top to bottom. Looked like they received no training or were hoping to get fired. Got better service at JD sports. Your store is a joke.
Deli
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