London, United Kingdom
12a Coldharbour Ln, Camberwell,
N/A
+44 7958717022
Normally always purchase hair from here without a problem. Purchased this hair before lockdown and only just got round to putting this in because of lock down so no salons open so I did my own braids for 6 months. I decided to make use of the hair and the quality was awful. As you can see the ends are thin and scraggly which is odd. When I messaged victoria to question the hair quality she said oh sorry and won't give me my money back or even a partial refund just a discount on next purchase which I do not want to make. She is now ignoring my messages. Awful customer service I will not be using this service again.i have now escalated the issue to citizens advice as I paid 185 which is a lot of money for the poor quality hair received.
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Terrible service I ordered from the website and paid for Saturday delivery and my item never arrived, I contacted them and have had no response. All I want is my money refunded for an item that I have never received, failing that I'll be reporting them.
Great service my single braids are always on point
Wow! What can I say! This salon is truly amazing! The level of professionalism, the lovely interior, the friendly staff and most importantly the best hairstyle I've received eve! I'm so pleased I have found this salon and will definitely be telling my famply and friends. Keep it up! Xx
They did not put any product in my hair and left it completely dry (it was so painful).The style was ok but could be improved a lot,but I did think the braids were very tight.good for a cheap price though.
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