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mydentist, Queen Street, Derry

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Londonderry, United Kingdom

mydentist.co.uk
Dental clinic· Cosmetic dentist· Dental implants periodontist· Orthodontist· Dental hygienist· Dentist· Teeth whitening service

mydentist, Queen Street, Derry Reviews | Rating 4.3 out of 5 stars (5 reviews)

mydentist, Queen Street, Derry is located in Londonderry, United Kingdom on 16C Queen St. mydentist, Queen Street, Derry is rated 4.3 out of 5 in the category dental clinic in United Kingdom.

Address

16C Queen St

Phone

+44 2871361181

Amenities

Toilets

Accessibility

Wheelchair-accessible entranceWheelchair-accessible toilet

Open hours

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R

Rory

Have been with this practice for a while now. A dentist, Colum, who is no longer at the practice, removed a molar, assuring me that I would be approved for a bridge because it was \in my smile line\ - I would have never have agreed to the removal otherwise. It was refused and I've had nothing but trouble with that side of my mouth since. I put in a complaint and hear nothing back. I'd another dentist tell me she thought \The Conservatives were doing a great job\ during a brief conversation we had - I asked to be changed to another dentist - I started seeing Rosie (who is a great dentist). Because of extreme jaw and ear pain I phoned for an emergency appointment a few weeks ago, I was seen by the lady who is a big fan of the Conservatives! - I was told I'd be back in around 2 weeks for a follow up appointment and told I would get a text reminder (they weren't giving out the little paper reminders) - this morning I phoned to check in case the appointment was this morning, I was told that the systems were down and there was no way to check. I mentioned that I was told I would receive a text and wasn't given a reminder slip. I was told \The texts are a curosity and its your responsiblity to make sure you make your appointment\! - Poor attitude towards customers and if their system is down and they have no back up plan - how are they going to know who as an appointment this morning?......I'll be moving dentist once this pandemic ends....Update: I got a ring back giving me 35 minutes notice that the appointment was this morning - there were no buses I could get so I rang back and said I would be around 10 minutes late - I was told I may have 5 minutes \grace\ - so I told Erin to cancel the appointment (the jaw issue isn't resolved, I'll just have to live with it!). Extremely poor service. As I said, Rosie is great, its the other things that don't make it a good experience.

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Kathleen Mc Laughlin

I'm a very nervous patient and have been seen by Kiera who is excellent. I was made to feel so comfortable right away and made aware of everything she was doing and always making sure I was comfortable and happy for her to continue. Completely pain free with no discomfort. Thank you.

M

Marc Power

Excellent service from the team at My Dentist. Very friendly and reassuring. The place looks and feels very clean and the Dentist's are excellent. Very much appreciate getting me in at short notice

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Denise's Phone

I'm a new patient with this practice and I am very happy with the service I've received. Ann was very helpful today, getting me an app at short notice. My dentist, Julie, is very good, answering my queries and advising me with regards to treatment plans, etc.

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Laura Curran

The staff are brilliant, very helpful and knowledgable which puts you at ease! Clean, bright premises and information and offers seen throughout the clinic.

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