Maidstone, United Kingdom
2 Woodville Rd
N/A
+44 1622764014
As a previous care worker i can not express how much i loved my job, i changed roles and that is why i left. The team were a great support and i felt welcomed, supported and valued throughout. Cant fault them!
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A fantastic company expanding it's services throughout the Health and Social Care Industry including Home Care services, Complex Care Services and Staffing Agency services. KentSCP strives to provide the best service possible for individuals who need an extra helping hand and being part of this company I enjoy playing a part in that. If you need any questions answered or any care needs looking into, they are only a call away and will use their experience and knowledge to answer the question or sort the problem in an efficient manner. Overall a friendly, professional and caring company.
Some of the staff are ok but since we have had this service a lot of the time nobody has turned up and when they do turn up they turn up at the time that suits them and not the time that suits me which is 8am and 5pm and the amount of complaints i have made to the office about nobody turning up they said we will look into it and get back to you but they never got back to me and i can not see how they can call themselves proffesionals because they are not they are more like idiots. On the 18th october i cancelled the services but on the 19th they sent someone round in the am and pm so i phoned them up and said that they cant cancel until social services says so which is totally wrong if i want to cancel something then i should be able to cancel regardless of what it is. Since we have had kentscp no won from social services has made a visit to us so i cant see how they know what is best for my mum.
We have homecare come in 3 times a day to help with care for our grandma. The carers that come are friendly and do a good job. When it comes to the care at the weekend the service offered by Kent SCP really suffers. We have to contact the office frequently because carers do not arrive. Some weekends we may be lucky to receive 2 calls a day. The morning call sometimes arrives after 12pm which we feel is unacceptable. If they could organise weekend homecalls better would give a more favourable review. It's been a month since my original review as above. Quite frankly nothing has changed despite numerous calls to their office. Times of calls are still unacceptable with morning calls sometimes not happening to nearly midday. Having problems with morning calls during the week too, having to constantly chase up the office. Carers who come constantly complaining about their own office being unable to organise a pi** up in a brewery.
Carers were good but appallingly run from Bexley office, missed calls constant and we were blamed for asking why and finally unfairly removed as they could not be bothered to help us or meet our needs. Definitely a case of the client is always wrong despite our patience and offers of help and changing hours.
Care services within the Health and Social Care Industry including Home Care services, Complex Care Services and Staffing Agency services. Areas all over the country are covered by the SCP group, aiding clients and bringing teams of professionals together. Bexley, Surrey, Medway, Dartford, Gravesend, Swanley, Norfolk, Aberdeen.
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