Maidstone, United Kingdom
28 Pennine Way, Downswood
N/A
+447435969949
My mom, aunt, sisters and I had an amazing and relaxing time at the spa last April. Jasmine was really kind and professional, she accommodated us. Thanks to her we all got great massages.
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My friend and I have been to a couple of skin care events at the spa and in the grounds of the hotel. It's always very well organised and very informative. The beauty therapist are very helpful and the spa owner Wendy who does the events and talks is a wealth of knowledge.
Value for money good service and very helpful choseing a package for gift for partner
Never Answer the phone and when they do, they are so rude and condescending. I tried to get in touch for 3 and half hours to tell them that I may be a little late. Hotel also couldn't get hold of them. Once I got to the hotel, finally managed to get through when at reception. Couldn't reschedule so asked for a refund. A lady called Val took the call, she was ridiculously rude, sarcastic and incredibly argumentative. Spoke to the manager and can understand why her staff act this way, because she does also. Managed to eventually get a refund but they ruined the first part of our trip. Terrible service with foul attitudes. Avoid these overpriced mouthy women!
Dissapointjng visit to these beauty rooms. 40 minutes late due to both staff members arriving late to there job which they clearly didnt want to be in, with no apology, and absolutely zero customer care. Then tried to blame the first customers for taking to long to fill forms in as to why they were then late! Just awful! Rude staff that failed to understand that by simply keeping us informed and a simple apology was all that was required. But that seemed to much to ask and was confronted with a very rude member of staff, that apparently is not in customer care therefore was not particularly bothered! Will never recommend these!!
Deli
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