Romford, United Kingdom
176 South St
N/A
+44 1708606535
Phoned the night before to check they would be ale to send a medium fedex parcel for me. Said yes and I would be down tomorrow. Done an hour journey to get there for them to say no only large. Put the box on the table and walked off. So I said on the phone someone would help pack it and put my documents in the window envelope etc. The guy pointed at the box and said there's a box? Shrugged and went to the back of the shop with another man. I was getting abit upset because I have no clue what to do. So they are now laughing at me and talking about me to each other. So I asked is no one going to help me?? To which he came back... Took the box back! And then walked off. Now I'm standing with a parcel to send and just left there. Luckily the guy who I spoke to on the phone just walked in as his shift was starting. What a saviour! He was polite helpful and helped me get what I needed too done. As for the other two men there they was rude. They was unhelpful and really need to learn about customer service!
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I went yesterday to pick up my UPS parcel which was delivered to them and one of them was keep saying to me that they don't have it even if I showed him that on yhe ups website says that was received by IAN. He literally didn't bother to help me and was keep saying that I dont wanna listen to hi. I went back home and I rang up UPS and the lady from theyr local depot told me that my parcel is with them after she spoke with them. Today I went again there and the same gentleman was saying to me that they categorise after the postcodes. Again, not my problem how you cotegorise them internally. Finally he managed to find it ane hand it over to me. Very rude. Avoid them like the plague
Good polite service. Always handy to have some of my parcels directed to them so I don't miss a delivery this way.
Have sent parcels from here. Not the cheapest services but if it absolutely has to get there peace of mind to be had. Friendly guys.
Honest , nice and reliable services.
Deli
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