Malvern, United Kingdom
13 Worcester Rd
N/A
+44 1684892809
We have recently moved to Malvern. Our house was purchased through John Goodwin. The previous owner had passed away earlier in 2020, so Goodwin’s dealt with all aspects including clearing, cleaning, boiler and alarm services. We had multiple visits to the property during the long period waiting for probate, as well as visits by others on our behalf. Goodwin’s were always very accommodating, even with the constraints of the last year. They were professional throughout and easy to contact.
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Brilliant, professional service from Nick Goodwin and the team. At a very difficult time, the agents have provided excellent support and communication, to us. Thank you so much.
Thank you so much to Nick and Liz, who stepped in as cover, for managing my sale. They provided everything one should expect and more. Very responsive, supportive, professional and even cheery! Helping to alleviate a good chunk stress whilst selling a property and this continued over an extended period of time. It was very much appreciated and I highly recommend them.
Visited the area for a full calendar week specifically to view properties to let but John Goodwin (in contrast with all other agents in the area) made the process too much hassle and required too much chasing simply to arrange a viewing so I couldn't see any of their properties of interest. I'd understand (a little) if I wasn't looking like a good prospective tenant, but with no pets, no children, a high income, 6 months rent advance ready to pay etc... - in short I don't expect to have to chase an agent around during a viewings process that they themselves have made over-complicated and prone to failure. As with (just) one other agent in the area, John Goodwin insist you view a video tour before they'll book a viewing. Fine (even though I'd rather just get on with making the booking as I'm already on the phone with them). They then didn't send the video tour and needed chasing by phone. Mistakes happen I guess. Then (again, this is 'extra') you need to and fill in a form with earnings details etc for the landlord to approve before they'll book you into a viewing. It doesn't sound too bad... Then you open this form and realise it is a full tenancy application CV (they hadn't even bothered to change the title) asking no less than 7 full pages of exceptionally sensitive and irrelevant details even compared to other tenancy application forms (one example among many: full names and DoBs of any people at my current address who aren't moving into the rented property!?). So after filling enough information to excite even the biggest data fetishists, I send off the form. And got ghosted, not even an acknowledgement. I called. No answer. I called another time. No answer. I then gave up and didn't make any further enquiries because I simply shouldn't have to work this hard just to get through to someone at this company who have made things so needlessly complicated during this already complicated time - I worry about how they would treat me after they have money.
Nine months may seem like a long time to sell a house but then we did have to cope with a couple of chain breaks, bereavement and the pandemic. Throughout it all Nick Goodwin and the team kept us informed with a sense of humour and determination to get the deal over the line. It was a real pleasure to deal with Nick who, as well as finding our eventually buyer within two days of taking on the property, also introduced us to the house clearance and auction side of John Goodwin. Local knowledge and a physical presence in Malvern were what drew us to the company. I am glad we selected John Goodwin, happy to recommend them to others and delighted they sold our property.
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